Miller's Ale House

Let me begin by saying that it truly pains me to write this review and am writing it to bring attention to management and hope for a change and awareness in this behavior. I’ve been going to Miller’s Ale House Miami Lakes since I was a child and have never had a bad experience until yesterday. So to say I was shocked and appalled is an understatement.

Additionally, I have been a server myself for 4 years so I feel like I know not only how to treat a fellow server but also the etiquette of how one should deal with the public.

I went with my mom and dad that I had not seen in 5 years on January 10th 2025 at around 4:20PM more or less. We wanted to celebrate this emotional reunion at my favorite restaurant. We sat outside.

I don’t know our server’s name that attended us but I can only describe her as a full figured white woman, and I’m sure she remembers us and this encounter.

My parents ordered a bucket of beer. I ordered a Prickly Pear Margarita and was asked for ID. I know I look young for my age but I am also 25 years old and with my parents at a family setting on a Friday afternoon. Now, I get following protocol, so when I realized I left my ID I just ordered water. My mom though, was insistent and looked for my passport photo that she has on her phone.

Let me clarify, the issue wasn’t that I couldn’t drink an alcohol beverage. Like I said, I’m was a server myself and I understand importance of following rules like this to avoid any mishaps. It was the way that the server was so blatantly rude to my mother that shocked me and my dad.

When the server came back with the bucket of beer my mom kindly showed her my passport. At the end of the day anyone can understand, she’s my mom and wanted to do anything to ensure we all had a great time even if the difference was just a drink for me. Any mother would try to just in case.

The server said she can’t accept it. “No I can’t. It’s illegal” she literally spat out in the rudest tone. The way she said it was as if it was a grand inconvenience for her to have to even have to explain it. We all were immediately uncomfortable and appalled.

There are so many ways as a server that one could go about it. “I’m so sorry I would love to but I can’t accept it to avoid trouble” or “Let me talk to my manager to see if I am able to accept it” ANYTHING was better than how she spoke to my mother.

I don’t know if she was having a bad shift, day, or just didn’t like us from the jump but it was extremely uncalled for. Besides, as a server you should know not to reflect any personal issues you may have to a consumer.

Not only was the response rude but my dad and I (from where we sat) saw her walk over to another coworker and motion her displeasure with us. If there are outdoor cameras to review I’m sure this was obvious.

Now how were we as a family going to continue our to enjoy our time there and ask her for anything else after that? My mom said she was not having it that we were leaving, understandably I think. They did not consume a single drop of what was brought out. I’m not sure what my mom told her but she did inform her that we were leaving and she sarcastically told us “Have a good day”. How strange to say this to clearly upset customers that you treated with indecency for trying to inquire about identification, and with sarcasm no less.

Im writing this review because it was truly upsetting to me and my family. You never know what people are going through and all we wanted was a wholesome family dinner at my favorite restaurant after not seeing each other for years. Instead met with rudeness from this server FOR NO REASON. We are not only kind and understanding people but speaking in a business perspective we are also paying customers looking for decent service, which we couldn’t even get in the span of ten minutes or less that we were there.

I am not looking for spite or to call anyone out unnecessarily. I hope you can understand where my heart is as I write this review. Thank you in advance for reading and hearing me out in any possible way.