Pizza Scene — Restaurant in Miami Lakes

I was a regular customer up until last week. I placed an order over the phone to pick a chocolate cake and to confirm asked the person on the phone if she was sure they had chocolate cake she confirmed.

The reason I asked to confirm was BC the 1st time I ordered they didn’t have any even though they said they did over the phone it’s fine I let it go I didn’t complain I was working in that area at that time. But When I ordered for the 2nd time it happened again I arrived she turned around opened the fridge to get it turns back to me and asked me if I wanted something else that they only had strawberry cheesecake I was like 😱 🤬 asked her why would you confirm over the phone that u had chocolate cake, why make me drive 20 mins if you didn’t have any.

I left 😡 then a few minutes later I decided to call asked to speak with Gaby supposedly the manager.

A manager that needs extensive training on customer service and attention to detail not only for her but her employees as well. What kind of manager says if you don’t want to order from us then don’t do it doesn’t care of losing a customer I guess it’s not a big deal it’s only 1 customer she doesn’t matter.

She started with excuses saying things like we are all humans we make mistakes then she said they were busy mentioned they had a big order that they had to make 30 pizzas blah blah she ended up using my son as an example 🤬. When I arrived they were so busy that there were no customers and the cashier was just standing doing nothing.

I understand we are all humans and constantly make mistakes. But it happened twice, 20 mins drive seriously simply unacceptable. As a manager you need to check your inventory regularly and communicate with your employees if items are low or out of stock. Apparently there’s lack of communication.

A dedicated top notch meticulous employee takes her time to double check if there’s an item or not. If there’s none in the front then check in the back put her on hold if you have to that’s what I would do if I was in her shoes. Some People work just to...

After reading many of the reviews I could not help but noticing the negative reviews. I have been ordering for years from Pizza Scene and have always had a pretty good experience with their pizza. My phone experience in most cases has always been pleasant. Since I am a regular customer my phone number is in their system so they already know who it is when they answer the phone. I teach Florida Power Light Classes at Miami Lakes Educational Center and at times I order the super large pizza and have it delivered, which is always hot when we receive it. For their prices I have to say, to me its not worth going somewhere that sells food that is substandard, so I am willing to pay for Pizza Scene pizza just because of the quality. I am giving them a four because of service at the cashier. When picking up my pizza lately the friendliness of the cashier has not shown that they are a people person. Its not all of the cashiers just the one with the many tattoos on her arm. She is not mean or disrespectful she just does not have the openly friendly personality needed for the job.

Just a little constructive criticism to the owners and manager. The cashier is your front line of the business, the person that first meet the customer. This person needs to be super friendly, sharp and fast. So focus on this area more because customer service is just as important as the taste of your pizza and will make a difference on customer returning.

Thanks again for your great...

Tonight May 5th 2024, I went to pizza scene and this horrible front desk or attendant (whatever you want to call it) by the name of Keyllin, once my family of 5 came in and we ordered this lady immediately threw us outside. The place was empty in the front. No reason to throw people out. My son had it with this lady since it was the second night in a row she throws people out

On May 4th I went with my family and friends, we were 8 (you have cameras as an owner, please review it), this lady we couldn’t even order as we were looking at the menu and trying to decide. So this lady Keylin threw my family of 8 outside. This night we didn’t order and we left.

I’m a customer from years and I am there basically every Saturday faithful to pizza scene. I’m NO longer stepping into this place. It’s horrible treatment and also to add the GIRL WITH THE RED GLASSES with attitude.

Customers shouldn’t be thrown out, if they do not know yet what to order. If you stand around the front desk to decide what we want, how else can that be decided if you have Keyllin throwing you out and the girl with the red glasses with attitude. I’m DONE with pizza scene!!! There’s better places out there you get and obviously better treatment. Zero stars for this place, as the owners should know who they have there in...