Subway — Restaurant in Miami

The most humiliating experience I have had in this store. I tried to make an in-app purchase from subways and it gave me an error, my daughter opened her doorDash app and did it in a minute. A few days later I receive a charge to my bank card of the order that had been wrong in the application. I immediately called the store, no one answered, I called for a whole week thinking someone would answer and my car broke down, I couldn't go to the store. my husband told me that he would pass, he did it twice and nothing was solved (he has to come and talk to the supervisor). On the subway website they never responded, I sent like 10 and nothing. Today we were finally able to talk to the supervisor and he told me that she would send all the information to her general manager (owner I think). She call with an attitude and humiliating from the beginning. From the start she refused to pay and told me that everyone was responsible except them. To be honest, I ended up wanting to throw up from the headache. I never use the Subways app again. And coming back to this store never, Not even If it had to be the only subway...

This is more directed to corporate or whoever is the franchise owner of this place. There has to be more people that you could find to work at this place but all the people that have been coming to this city that need jobs. How can you have one lady working by herself on a Saturday night and the lobby is full of people trying to get a quick bite to eat. This is ridiculous. This is nothing with the people that work here. They're trying their best. I've seen the people that work here and they're okay. They do their best but whoever runs this franchise needs to step their game up and they need to promote or get indeed or monster or something where they could promote their job openings. Cuz it's ridiculous you can have one lady doing all...

Upon arriving to this lovely establishment, I was excited for my sandwich. However, the employee named Mariela immediately turned around as I said Good Afternoon. I said it again, in Spanish and she looked so mad at me for no apparent reason. She had AirPods on which I find is extremely unprofessional, she also had an attitude for EVERYTHING. My friend was ordering very calmly and she wanted to argue about the chose your own sub. As soon as we got to the sauces option, she was SLAMMING everything. I had to say girl you don’t have to slam things. I am so disappointed in subway for hiring this type of individual. I will NOT be coming back to this location, also the...