Vegan Art by Indira — Restaurant in Miami

I called this morning and requested a repeat order of a SMASH CAKE (that I had ordered twice before). As I unpacked the cake, I noticed that it was incorrect and was not what I had specifically ordered (a hard shelled/smashable cake with a hammer). After realizing that the cake was incorrect, I called and spoke with a woman (allegedly the owner). I explained that the order received was not correct. She did nothing to rectify the situation and attempted to insult my intelligence with her ignorant explanation of what a SMASH CAKE is. She was dismissive, rude, and arrogant. She would perhaps have more success as a zoo keeper.

Beware!

RESPONSE TO INDIRA (owner): Customers use this tool to advise other customers of the vile service and products received by business who don't make the slightest effort to rectify the situation.

A normal, self-respecting business would take pride in their product and customer service and would go above and beyond to make sure the customer is satisfied and happy.

I'm sorry that you interpreted my disdain for your dismissive behavior and felt "threaded" when I advised you that I would be using social media platforms to warn future customers of your lack of customer service.

Furthermore, the cake that was provided was vile looking, poorly made and tasted horrific (see image below). If this is your idea of a "smash cake," I would suggest you take your own advice and do a google search on how to properly advertise your product and provide...

This review is longgggg over due but Bettersweet is my most FAVORITE bakery ever. When I was working in Miami, there was a restaurant that carried the most delicious carrot cake. I was really sick at the time and couldn’t eat gluten, sugar, or diary. I would order my usually chicken and rice bowel from one of the local restaurants and always looked forward to a slice of the carrot cake they carried and it would make my entire day. I could enjoy it, and I wouldn’t have all the reactions I would have with normal cake. When one of my bosses birthday came up, I decided to order their cake from Bettersweet. Everyone loved it and especially people with sensitivities. I was also able to speak with the owner, Indira, and wow she is amazing! Despite it being a time crunch for the birthday cake, she made it work and was so kind throughout the whole process. When it came time for my wedding, I knew anything from Indira and her team made would be amazing. Not only is she so professional and kind, but she makes delicious, conscious, and beautiful cakes. Everyone at my wedding enjoyed the cake and couldn’t believe it was vegan! This was in 2019 when there weren’t many vegan options. I wound up moving to Virginia and think about Indira and her wonderful cakes often. I hope God continues to bless this wonderful bakery and hope to visit FL to see old friends, family, and enjoy her wonderful...

This Bakery saved my Sons Birthday 🥳 I’ve been let down by a bakery the day before my sons birthday. I needed a vegan Birthday cake as well as vegan cupcakes, I’ve called a few places but no bakery was interested to help until I reached Better Vegan Bakery I had called and was told they would make an exception and help, as for the cake it would probably have to be one of the less intricate cakes due to the timing. Next I went online placed and paid my order and called back to make sure everything is ok I couldn’t resist but pick my car fanatic son who’s birthday had a lightning McQueen theme the cars cake which is not one of the less intricate ones, I was told to hold for a second and what do you know they told me they could make it. I was so happy almost couldn’t believe it since we are in miami and even more impressed once the cake arrived I placed the order around 9AM and the cake and cupcakes were delivered before 3PM in Miami this is like unheard of in terms of customer service experience. My son loved his cake and so did we, my husband who’s hard to impress couldn’t stop saying how good this cake tasted and it’s probably the best tasting birthday cake he’s ever had and my sons his class loved the cupcakes. I couldn’t be more grateful to this Bakery for having made this same day order delivery exception and saving my sons birthday thank you...