Lee's Famous Recipe Chicken — Restaurant in Miamisburg

It's really another sad example of people running a store who don't really care about how they treat people. I went here two times. The first not bad, the second time was a disaster. I had called ahead to make sure they had 2 large chicken livers, because sometimes they sell out. I was told they had enough for ONE order, and could have a SECOND order ready in TEN minutes. I said great! I can be there in THIRTY minutes. I arrive and walk into the building, to be ignored by the young man running the register. He sees a customer, DOESN'T SPEAK, and proceeded to hide behind the soda dispenser, while I am still waiting to be acknowledged BY ANYONE. (THE BLOND HAIRED MANAGER DIDN'T DO ANYTHING EITHER) I continue to wait while another young man clocks in and the two employees have a little chit-chat while a customer standing in front of them is BLATANTLY IGNORED. After they talk about how the one kid clocked in 26 seconds early, and the cashier prints out a ticket to verify that his coworker did clock in 26 SECONDS early, he crumpled up the time clock ticket and then said "HI, what can I get for you?" I proceed to order the TWO LARGE CHICKEN LIVERS and hear the blond say "and that's all we have" Enter scene: New customer Ordered ONE large chicken liver. A few moments later... They are served their order and soon after I receive mine... I was in a hurry because I was taking this food to my parents home 45 minutes away. I arrive to find TWO DRINK CUPS FILLED WITH CHICKEN LIVERS.

HOW DID SHE MAKE TWO ORDERS INTO THREE YOU ASK???

BY RIPPING PEOPLE OFF!!! I called and spoke to the acting manager, she told me she did nothing wrong, claiming the employee greeted me, and said she did nothing wrong and HUNG UP ON ME!

NEEDLESS TO SAY

CUSTOMER LOST.

Awaiting action from Chuck 9/27/23

*Update 10/2/23 I have received a letter from Chuck and he has done his best to correct the issue. I hope that the management at the Miamisburg location will be receiving additional training on customer service. Everything is a little better when you treat others the way you like to be treated. Thank you Chuck, from the bottom of my heart. Hope you have a wonderful holiday and a...

A bad experience. When I walked in it was like I walked into a funeral home full of strangers. Everybody was visually annoyed and had been waiting a long time for their food. I can't even blame the staff because they were disheartened, stressed, and lacked a leader to direct them. The restaurant seemed to be completely overwhelmed with online and doordash orders. I ordered online and personally I'd rather just not be able to order than to overwhelm the store and have to wait an hour for my order. They need to shut down online/doordash orders when they're too busy. It's also obvious the staff are fighting an uphill battle with a lack of modern/functional equipment. I could overhear a worker say "We can only work as fast as the fryer, they need to get us a new fryer." Hopefully whoever reads this in management, if anybody, will not chastise their employees but rather give them the resources to do their jobs. The food was fresh but our order was missing our dipping sauces, and they were out of apple pies so we had to get a brownie instead (It is what it is, but would have been nice to know before I paid for it. Maybe it's not a function with online ordering, I don't know.) They did offer a free drink for the wait. All in all, this store needs better leadership and better equipment. The staff would be a lot more energetic and customer service oriented if they were given the proper resources...

Unfortunately this Lee’s is just straight up not good. Every time my boyfriend and I decide to give them another try we are met with the same disappointment. Today we went in around 5pm. My boyfriend ordered and then I asked if it was possible to get the chicken strips cooked a little extra for my meal. The man behind the counter told me “the chicken is already cooked enough”. I don’t understand how the worker gets to make the decision on my preferences for my food? He kept coming around from behind the counter to talk to one of his friends. We got our food home and of course it isn’t cooked to our liking and most of it tasted old. Unfortunately due to the rude and unkempt staff they choose to hire, as well as the inconsistency in the food quality, we will not be...