Dunkin' — Restaurant in Middletown Township

OMG Alex Burke is the best ever I ordered from the picture on iced coffee cause I don't know those fancy coffee names or how to order(I'm like that in bars too) because I never really order out in coffee talk about patience she went above and beyond kept her cool don't think I could a done what she did I think this whole " customer is always right" Is the biggest bunch of hogwash until u are on the other side of the counter and delt with someone acting like a u know what like who ever came up with that term needs to b on the other side and let me at em, any who Alex kept her cool when the (I'm sure everyone has delt with one these) a "entitled" women came in thinking she was above and beyond everyone else and literally thought the store was at her Beck and call she who should of left 15 minutes earlier thought that the 3 people before her didn't exist and thought she deserved her order when how,and at the time she wanted it like it was gonna be done filled and bagged as well as brought to her by time she finished paying she started cussing rating and raving throwing a fit like a toddler actually worse and Alex kept her cool smiled behind her teeth cussing her back (at least I hope) not literally but I would have then apologizing to everyone in the store after she left Alex even payed for a donut for the lady outta her personal money cause the lady claimed to be hungry so that she could eat something while she waited for her order and time for the ones before her where done with their orders before she got hers doing everything she could to stay professional and courteous to the woman and other customers she Alex Burke really deserves to be recognized for her being so professional U ROCK ALEX KEP ON KEEPING ON BY THE WAY MY GRAMPA COMES IN EVERY DAY WITH RICHARD his friend wit the same name he sits at the round table he LOVES U GUYS AND GAL'S his name is...

Once again quality issues with another order from this location! I have contacted them many times. I can’t tell you how many times I have attempted to fix my own matcha drinks or have had to dump them so many times I am tired and fet up! WHY WOULD YOU SEND DRINKS THAT ARE 1/3rd empty? On (separate order) why would you send a matcha drink that’s not green but beige or white & we have to add our own matcha & more almond milk, sweetener etc?? (Because I told you the menu on DoorDash sends you the wrong way to fill it with 1 scoop, but you didn’t fix it) … on this order today- Don’t tell me the cups are 1/3rd empty because the order requested less ice! It’s just not right to send something out like that! Add more almond milk & matcha or don’t have the less ice option & adjust the overall ice ratio so we don’t have to reduce the ice! No one wants to pay full price and get a cup full of ice and barely a drink which was also a problem here! I may start making my own matcha drinks at home now! I won’t be ordering from here again!! I’ve been patient and understanding enough… I MEAN AM I ASKING FOR TOO MUCH?! IS DECENT SERVICE FOR SUCH A SIMPLE ITEM TOO MUCH TO ASK FOR? My kids and their friends won’t even order from here anymore…How about consistency?? Isn’t there a recipe for each item they need to be consistent with???Fix your staffing problems or contact headquarters about this issue because I’m Not the only one unhappy with this location and you’re losing money. THIS IS RIDICULOUS!...

Ive been coming here for the better part of about 2 years now - about 3-5 times a week if I can. Customer service is okay, it’s Dunkin’ donuts i can’t complain about much.Today was probably the worst experience I’ve ever had at any restaurant in my 22 years of existence. I walk in at 12:21 thinking my order of 50 munchkins and large iced coffee 8&8 would be done in about 2-3 minutes but rather so it took 14 minutes.Once I’m done paying the young woman gives me my 50 munchkins and I walk over to get my iced coffee - I walk over and see about 7-8 drinks already made . I’m like okay, great theyre quick ! Sadly, that wasn’t the case. 6-7 people get their beverages and drinks BEFORE me - I had to ask about my iced coffee because sincerely speaking I don’t even believe I was rung up for an iced coffee - mind you Im a VERY patient human being working in fast food ever since I could work I know stuff takes time but today was not one of those days where as to I had to wait 14 minutes on a large iced coffee 8 cream...