Wendy's — Restaurant in Middletown Township

Wendy'sThis was just served to me at 1151 Bristol OxfordValley Rd Levittown PA. Its supposed to be spicy honey barbecue saucy nuggets. My son wanted Wendys I took the ride over and placed my order. While telling the person on the speaker what I waned he said something I couldn’t understand. So twice I asked him to repeat himself by saying: I’m sorry? After the second time he got annoyed and raised his voice asking how many I wanted. So I told him. Now registering that this person(who I truly thought was a kid) was so obviously annoyed, I am now annoyed. He tells me to pull around and I do. He hands me everything without speaking to me. In fact the ONLY time he speaks to me is to tell me the total. I get no receipt, no straw, no acknowledgment at all. Listen, I cant hear out of my left ear, but also, this- who turned out to be a grown man of around 50- MUMBLES into the speaker and hes mad at me for not hearing? I wasnt rude, i wasnt even upset until HE was. And even still there didnt have to be bad vibes at the window too. Shrug it off, dude. But, you know what? He didnt. There is not a person, mainly a manager that can tell he shouldn’t be at the drive through if he gets annoyed that easy?? Come on now. I had NO idea this is what they gave me until I came home and opened it. Now, this man may be having a bad day, bad week, bad year. And if thats true then i want to say truly, I am sorry for that. But all i wanted was my sons lunch. Im deaf in my left ear, my son is a 27 year old man with down syndrome. He had off work today for a dentist appointment and he asked for Wendy’s. Im 47 and am going through treatment for a stage 1 breast cancer. So, I too am having a rough year. I have no problem extending the benefit of the doubt that the other person is not feeling his best, but please do the same for me. And my son- who did nothing but wanted to have a lunch he was excited about. Try not to punish people because you are annoyed, just as you wouldnt want them to do to...

I just left the drive-thru at this Wendy's hoping to get a quick bite of breakfast and a drink. I really didn't want the breakfast potatoes because they've gotten worse and worse and worse. I pull up to the drive-thru and order my breakfast sandwich and diet Coke and after being told it's going to be over $9 I noticed the combo price and asked her if it would be better to order it that way in other words would it be cheaper. I wasn't sure because I don't know if that combo price is a small soda or a medium and I don't know what it comes to with the text I didn't feel like doing math. She got very puffy and puffy with me and said with MUCH exasperation said "I don't know." Ok, leave it as is. Could you make the diet coke a Coke Zero. Again being completely irritated with me audibly very loudly huffed and puffed and said you wanted a Coke Zero now I'm going to have to change that." I was kind of stunned and not really sure if I needed to wait to get any further instruction and she ordered me with the most pissy of voices to come on around. between the crappy customer service and the mid food oh by the way I did end up being given and charged for the combo that I did not ask for and the breakfast potatoes were either crispy and hollow inside or flat and greasy.... I was giving my food and told to have a good day. Well today is the day my angel son would've turned 22 so she didn't exactly start it off well. She needs an attitude adjustment and Wendy's needs to figure out how to make potatoes that aren't either overdone or slathered in grease. And there's so much ice in my soda that I could barely even get my straw in there that's just ridiculous. Over $3 for a cup of ice and a tiny bit of soda and I know they don't set the prices but they don't need to fill the entire cup with ice before giving me a...

This location needs to crack down and make sure their employees can read. I ordered a chocolate frosting and got a vanilla one. The incompetence at this location is insane. The receipt was correct so they did hear me, they just didn't follow through.

Update on 7/4/23 I gave them another try. The staff told me they were to incompetent to take a mobile order through the drive thru even though I selected drive thru as my pick up method. I had to go inside which was just insane. Clearly management didn't take my advice and retrain the staff because the staff is just as incompetent as before. Then they forgot to give me my nuggets. Wendy's should shut this location down because they don't care.

Update on 1/15/23 at 12:15 PM: There's a need for retraining the drive-through staff. My order was incorrect – I requested a Coke and a tea but received two teas instead. Additionally, I asked for BBQ and honey mustard sauces for my nuggets but received none. This mistake indicates a lack of competence, suggesting the staff requires additional training.

Update on 2/21/25: I decided to give the new Girl Scout Frosty a try and see if they had improved their service. Unfortunately, the experience was disappointing. We waited over ten minutes at the drive-thru before anyone even took our order, which is far too long. The staff working at 3:18 PM could definitely use some retraining—waiting that long just to place an order is...