Rally's — Restaurant in Middletown

Went in there today placed an order all four sandwiches were wrong went back in the manager Taylor took and scrape the cheese off of the chicken and put them back in the bin and then remade my sandwiches wrong again I asked her to remake them correct which was just plain don't know why they couldn't get that and she threw a fit at me and then when I asked to speak to the manager and ask for the general manager's name she told me I didn't need it and then gave it to me and then slam the window in my face. Called up there and spoke with the general manager Nicole and was told she was sorry that there was a new guy working but the new guy was working the window and got my order correct she had no concern about her manager taking food that was handled by customers and putting it back into the bin and repurposing it for other customers. I have called the health department hopefully they get a healthier and cleaner staff...

So we waited at the drive through for an hour. Half hour trying to even put in our order and then a half hour at the window just watching the one guy inside. There were only 2 people working...on a Saturday night....so least to say most people weren't as patient as us and whipped their cars next door to Taco Bell because the wait was crazy. The line wasn't even long, they were just simply slow. The guy at the window was super nice and said sorry that there was only two of them, food is yummy, and they got everything on the order correct. There's just not enough staff to keep up or not an efficient enough system to keep the drive through flowing. If you're going to have a business that's a grab and go drive through, it shouldn't take an hour of being in your car to get it. #1 day to have your staff is on a Saturday, and that's for any business. Those poor employees left there without enough help, I...

Placed order through the app and arrived at the restaurant. Parking lot and both drive thru lanes are completely empty, one specifically marked for mobile orders is on the left side of the building. I know it's marked that way but that means the drive through window is on the passenger side of my car making a handoff impossible without physically getting out of the car and going around to the window, and it's 11pm in Middletown. So I go to the normal window of this completely empty rallys and they tell me to pick up my order I have to drive back around and go to the other window. So I do, and of course it's impossible to take the food without getting out of the car. To top it all off, wrong drink, wrong size fry, and missed item. I was so put off already by the interaction I just left.

Tasted like rallys though, so it was perfectly edible but not...