Zaxby's Chicken Fingers & Buffalo Wings — Restaurant in Middletown

Philip Parrino and I went to Zaxby’s at 807 Blankenbaker Pkwy tonight. We are members of the Zax’s Rewardz Group. We used our mobile app to see how many points we had and if they had any specials. We decided to use our $5.00 reward. We placed our online order and drove straight to Zaxby’s and went into the restaurant. Our order was ready and we had already paid online for it. We ordered Phil the Asian Zen Zalad. The zalad comes with mixed greens, carrots and red cabbage, wonton strips and Asian slaw and Teriyaki with fried or grilled chicken with Citrus Vinaigrette. It is served with a veggie egg roll. It is so tasty. I took a small portion of Phil’s salad and ate it with my chicken fingers. Everything was so good and fresh and delicious. Elizabeth came out from behind the counter and checked on us several times. We finished eating and refilled our ice teas and said our good byes to Elizabeth. It was about closing time so of course it was quiet and we enjoyed being out together. We added our points back on our rewards account and then headed for home. All in less than 30...

My first time eating at a Zaxby's: The order was processed fairly quickly and correctly, the dining area was clean, the staff were friendly, but the food was simply not as good as Raising Cane's or Chick-fil-a.

The boneless wings order, buried under typical crinkle cut fries with flavored salt, were small and occasionally more bread than meat. The chicken fingers were good, but the Zaxby's sauce that comes with it is salty enough to come with its own blood pressure medication. The toast was okay but not as thick cut as the Texas toast at Raising Cane's. The kids meals were nice. The cob salad was large and the best value for the meal. The ranch dipping sauce was larger than the McDonalds cups but also costs extra for anything beyond the one or two that come...

My order has been wrong twice in a row now. Usually always cold too, but I live about 4 miles away so maybe the food cools off on my ride home. This still doesn’t explain them screwing my order up consistently. This isn’t cheap food by any means. The staff is usually pretty helpful which is why I’m puzzled. How on earth could a business be run so poorly. The service provided by this establishment bleeds poor management.

I never have this issue at other Zaxby’s, just this one. And again it cannot be the staff as I’ve seen them change out countless times. The owner doesn’t care and doesn’t deserve your money.

I ordered “nuclear” sauce and got some sweet sauce that is incredibly unpleasant...