WoodSpring Suites Louisville Jeffersontown — Hotel in Jeffersontown

On Wednesday, August 11 I was on my way home after dropping my daughter off for college.||||About midnight I decided I was too tired to continue and wanted to find an inexpensive hotel option to just pull over for a few hours of shut eye before continuing home the next day.||||I found the Woodspring Suites Hotel on the hotels.com app and booked a stay for that evening. This was around 11PM on Wednesday.||||It took forever to find the place as the egress into the hotel is not well marked. When I found it, I observed numerous parties of young men loitering in the parking lot. The hotel lobby was CLOSED. I had to use a phone to call someone to check me in. It took about 20 minutes for the "manager" to come to the lobby to check me in. I was very nervous as there were many parties of young men loitering about and watching me. To find no one attending the check in process was equally unnerving. ||||I ignored my fears (not smart) and waited for the manager to come down and check me in. He finally did and gave me a room key. Someone came stumbling off the elevator as I boarded it. The elevator was very rickety and unkempt. ||||I went straight to my room a little un-nerved. I checked under the bed and in the bathroom and it was all clear - so I went over to the door, and very consciously bolted it at the bottom and moved the deadbolt lever above to the locked position. ||||I laid down on the bed and was checking my text messages, when I heard a whirring sound at the hotel room door. It sounded like the noise made when you unlock a door via an electronic key card. I felt sick to my stomach, walked over to the door, and sure enough, the door had been unlocked from the outside. I then looked at the deadbolt bar above, and realized it was defective. It did not hold the door at all. It appeared to be a legit lever lock, but on examination, it did not work at all. It was merely a facade of a lock. I realized at that moment there was nothing between me and the hallway. There was not a single operating lock!||||I called 911 and explained the situation to the operator and told her I was very vulnerable and in a terribly unsafe situation. She kept me on the phone for about ten minutes while the police arrived. She told me the police would be knocking on the door in a minute or two which they did.||||I showed the officer the lock on the hotel room door and he confirmed there was no properly operating lock. He told me I was most likely going to be robbed, and they get calls from that facility almost every evening. He advised me to leave the premises which I did. I noticed a significant police presence as I was leaving and it was most likely because of my call.||||The next day I called hotels.com and told them of this awful experience. They were not sympathetic in the least bit. They wanted to know if I reported the incident to the manager on the duty. I laughed at the absurdity as there was no manager or attendant on duty and they are so out of touch with their properties I could not get that through to them. They wanted a copy of a police report, which I was able to get via email. I provided them a police report which confirmed there was NO LOCK on the door. I have a copy of the police report.||||I also called "hotel management" the next day. Spoke with two women in the office who clearly were uninterested in what I had to say. She said the police are only called once every other week or so and not every night. She said she was UNAWARE the police had arrived the night before in response to my incident. She could not explain how they were able to get up to my room. I asked her to check the surveillance video (as it is posted at the check in area that the hotel is under surveillance). I wanted her to check the surveillance and she would be able to see who unlocked my door that evening and could also presumably tell me how the police were able to enter the building - as she says she had no knowledge they were even there the prior night. She was not interested in responding to that either that day or the next day when I followed up with her again. I have never heard from anyone at Woodspring Suites regarding my unfortunate "stay".||||I believe this hotel should be shut down - and hotels.com needs to be more responsible for the safety of their consumers. It's laughable that on the hotels.com home page a banner appears that says they care about our safety. They care we don't get covid but if we get robbed or assaulted in our sleep...

Atrocious. Absolutely one of the most disgusting, unkempt, filthy hotels I've ever seen and had the displeasure of staying in. The accommodations were not mine of choice so I made the best of it.

Garbage and debris along with feces and huddles of people around the door smoking cigarettes and weed are the first thing you see as you walk up to check in. Feces Littering the sidewalk, parking lot and stone covered landscaping. As you walk inside to check in the clerks are unfriendly and somewhat rude at best (one little guy was pretty nice, didn't catch his name though). Once inside, the building smells so strongly of cigarettes, weed and stale dog urine its sickening to even stand and wait for the elevator... which you will be standing waiting for a very long time. The elevator is slow, janky and filthy all its own. One guest even allowing his dog to urinate inside the elevator. Just take the stairs.. it'll take less time. Once in the room, the floor and walls were coated in such a thick layer of dirt and dog urine/feces residue, I took it upon myself to go by cleaning supplies and clean the walls, doors, and floor to try and alleviate the smell.. walls and bed sheets were covered in mysterious brown stains and the perfect imprint of a buttcrack with feces spray residue was on the sheet that got ripped immediately from the bed. People fighting and yelling in the rooms all night, dogs barking excessively in the rooms and hallways all hours, even to the point of barking as you walk past the doors of rooms.

Disgusting & unacceptable. I would never stay in the hotel again, nor recommend it to another person. Honestly, I would never stay at another hotel bearing this brand name because of my experience. 600 a week for this is...

Pros: The general manager was friendly. Cons: Rooms have weird odors, beds are small and uncomfortable, the floors were dirty, housekeeping was supposed to come clean my room since I had been there more than 14 days and never showed up. I was at this hotel for 3 weeks in 3 different rooms and the room I was in for two weeks had BED BUGS. Everyone that stayed in the room with me got severely bitten by bed bugs. Around 11pm I called the front desk and a staff member came to search the room and verified that there were indeed bedbugs. I have NEVER had an experience like this before.They gave me garbage bags to tie all of my things up in and told me to leave my things in the room and they turned the heater on and left it on overnight to try and kill the bugs off. I left EVERYTHING in this room and they told me I could go back to the room and get things if I needed to. The next morning I went to the room to get my personal hygiene items out and the housekeeper told me I was not allowed to go in there because “they might get out.” They moved me to a different room and refunded me for those last 3 days (which doesn’t make sense to me because I was in the room with bedbugs for 2 weeks and feel I should have been reimbursed for the days I was in that room). In all spent over $1300 to stay at this hotel and they refunded me $193 for the last 2-3 nights I was there. Overall the experience was definitely not...