Papa Johns Pizza — Restaurant in Midland

Ordered a pizza, and the tracking said it was delivered, but it was no where to be found. My outside door was left propped open from the inside, how I left it for the driver, and nobody ever knocked on my door.

After calling and speaking to a manager, she basically told me they “tried to deliver it, but I didn’t answer my door when they knocked” so the driver left it outside and “someone else must have stolen it”, only for the delivery driver with my replacement order to tell me the last guy took it to the wrong apartment complex.

The manager knew they had taken my order to the wrong address right away, since the first thing she asked me was to confirm my address, before putting me on hold for 30 seconds. But she decided to lie and blame me, as if she thought I ordered pizza, and then left my house before it was delivered or something. She wasn’t interested in anything I had to say, she just interrupted me to tell me “sir, the driver delivered your order. You didn’t answer your door, but it’s okay. We already have a replacement order in the oven”

I don’t exactly appreciate being told it was my fault for not answering my door, or being talked down to when the door they knocked on is on the other side of town. Maybe instead of treating customers like they’re stupid, and incapable of catching your lies, you should just be honest and tell them you made a mistake. I could tell she was lying to me as soon as she started speaking. My automatically locking outside door was left propped open by a stick from the inside that would fall had the door been opened. I highly doubt the delivery driver somehow re-propped the door open from the inside and then somehow left without using the door.

I guess lying to customers instead of taking a modicum of responsibility is just easier, for the trashy manager they have working there. The food itself was about to the standard you’d expect, and the gentleman who actually delivered my order was very apologetic and respectful. My complaint here is specifically about the manager I spoke to on the phone, and I don’t at all blame the delivery drivers for their simple mistake. At the end of the day, I got my pizza, and everything was fine.

Maybe find a new...

My Dad left us when we were very young. His name was John. After I turned 18, I started to do some research and try to find him. When I found out about Papa John's I was so excited, I though he had founded the company and named it so that I would find him some day. When I went to the nearest joint, I walked in, and asked to speak with the owner. As the employee went into the back to get him, I was so overjoyed. When she came back with the owner, I was crushed. I realized that it was not my father. Tears began to stream down my face, and I realized that all of my hard work had been for nothing. Seeking for something to calm me down, I ordered a large Hawaiian pizza. It wasn't anything special, but it reminded me of Dad. And thats why Papa Johns is better...

So i have had multpile reviews for different papa johns from my old account and never have they gotten more that 2 stars now the best papa johns was in bay city mi that closed down i have never been to one with the patients of dealing with a long wait phone order and having the samw taste quality of food this location has not met or passed the old bay city location BUT have come so close ro the quality and customer respect for customers the pizza i got tasted just under the old one and the bread sticks are to dry and not really cheesy but with a driver being stacked on deliverys it was still quicker than most got to give this location off this order a 81% pass but dont fool yourself the test of this location has yet to come keep up the good...