Subway — Restaurant in Midland

Subway the food was really good what does service at the different subject the lady told me that one of their workers didn't show up so the machine that they have that takes the orders from the internet they turned off so they didn't get my order so I wasn't going to get my discount. But I ended up getting my discount but I wasn't going to until I talk to the lady politely and told her you know that's not right that's not my fault because one of your workers didn't show up on time. You guys are the one that chose to turn off the machine because you guys were overwhelmed. I feel when things like that happen just take a deep breath. And do the best you can. Explain it to the customer and if they're good people they'll understand if they're not good people then they won't understand but at least you know you did the best you could and keep going. Okay that was my situation at Subway I hope it helped you guys out have a blessed day...

Ordered my sandwich online and when I got home half the Ingridients were missing on my sandwiches . I call to complain, the lady answered said she a new manager and didn’t know how handle situation so she told me call the next day. I call the next day and was informed by daphney ( the store manager) that they had ran out of toppings so that it was not her fault and that I would not receive a refund or remake of sandwich. I could’ve been informed of this and I would have go e else where to get the sandwich the way we like them. She was very rude and hung up on me after saying she would call the owner to see what to do. Never received a call back. So I ate a dry a$# sandwich with no toppings and a couple crumbs of lettuce. Worst subway...

Been coming here for years. This will be the last time unfortunately. Was here on Sunday 07/14/24 around 12:45 PM. I don’t expect much,but do expect some type of customer service. I walk in and immediately felt like I was bothering the staff. One of the staff members was rushing customers out by charging them while sandwiches where being prepared. That placed me in a difficult situation where I had to explain at the register why I wanted to order two sandwiches and why I didn’t say that at the beginning. Unbelievable. Needless to say that I left and went somewhere else. Hopefully management will contact me and discuss this because this was unacceptable. In the past I’ve gone during lunch time and it hasn’t...