Ashley Store — Local services in Midland

Worst experience ever. Ashley’s is not good I wish I could no star at all. My husband I went into Ashley’s yesterday to purchase our new bedroom set and we got welcome by a sales lady her name was Martha and she is not white she looks like she is Mexican. Anyway right there and then I told her we already know which bedroom see we gonna get so we head over to where the bedroom set was. When we got there we told her we want everything every piece of the bedroom set then she said ok and took our information to go and run our credit mined you before we went to Ashley’s we had went to room to go first to purchase our living room set and right there and then I got approved for 9,000 from the same bank that Ashley’s use. So you know once a bank run ur credit they can’t run your credit twice. So we are over Ashley’s waiting 1 hour on this lady to come back after she went to check our credit. After I told her that the bank as already run my credit and the same bank can’t run my credit twice and I have already gotten approved for 9,000 with this bank because my credit score is close to 800 I have 787 credit score and when the bank run my credit it went down 6point so it’s at 780 now. Anyway long story short. The lady came back in 1 hour time and telling be that she ran my credit and I was only approved for 3,000 which is a lie because she never ran my credit. Then she told my husband he got approved for 2,000 which was a lie my husband only got approved for 500 because is credit score went down because of a late car payment and he got and email from the bank showing that he was only approved for 500 and I never got my credit run twice because the bank can’t run it twice. And she even lied about not putting a mattress on her list mind you she had a piece of paper fumbling with number and lying to our face telling us wrong price to try and over charged us so she can go and pocket the money And this lady name was Martha she was fumbling with number and trying to thief 4,000 in pocket money from my husband and I. Remind you online the bedroom set is cheaper but going in the store to buy it is way over priced and this happened at the Ashley’s store in midland Texas. I do not recommend Ashley furniture to anyone. Then when my husband and I walked out the store this lady called us in 1 hour after she claimed she was gonna see if we can get discount asking us if we leave lol. She had the nerves to call us after trying the rip us off. If I had money I would sue this store for false advertising big time. We got a way better deal at room to go and we were in and out real quick and they went off my credit that I got approved for the 9,000. I don’t recommend this store. Go to room to go. They are very good and way much friendlier and they will not rip u off.Martha is one of the worst salespeople...

We were in the store about a week ago and the saleman was Husan and he was great. Gave us the information on everything we wanted. But I informed him I need to go home and think about the style of the TV Media Center he was trying to sell us. I really need to make sure it's something i am going to be happy with. My husband and I finally made a decision on what we wanted. When we return about 6 day later a sales woman in this store. I don't remember her name but she was rude and not very helpful. I informed her we had already been working with a gentleman there but at that moment we could not remember his name. She didn't even try to help us figure it out. I let her know we came in to look for a certain TV media center. We had found it online on the Ashley's website and were able to figure out the actual price after taxes, shipping and everything. But instead of ordering it we wanted to see if it was available in store. So instore this woman offers to help us but then takes a very long time to come back to help us. Then she takes our information and I explain what it is we want. In the meantime of waiting forever I see the gentleman we worked with before and go talk to him. He remembers us and wants to help. I let her know that this is the guy we were wanting to do business with. But she wont let him take back over and help us. I figure out his name is Husan She comes back stating that this TV Center is going to cost $200 more than what it was online. So I explain to her we don't feel we need warranty for this piece or special set up. Just the product and it be delivered to our door. Just like online. So she brings the price down another $100. So ordering it online the exact same way is still $100 cheaper?? I explain this to her and she says sorry that's all I can do. Look with as expensive as stuff is these days $100 is $100. And most people will save that if they can. So we said you can't help us at all then she said nope. We said well thank you we will order it online. And we were paying CASH when we talked to her. She let us walk out the door over $100. Her and Husan lost out on a sale. But it's y'alls loss. Cause my husband and I talked about it. We decided to go to talk to the people at Bob Mills Furniture. Well they had a TV media center similar to the one at Ashley's. So we went with them. Actually the salesman Daniel Talamentez was so good, helpful, gave us the attention we needed and was willing to makesure we got the best price possible we ended up buying a whole new bed from them as well at the same time spent $13,000. When your sales people are good and offer good customer service it can go a long long way. It was your loss ASHLEY'S FURNITURE...

I am not a “scathing review” writer. If I have a issue with a business, I just stop going there. But this is different… On 8/16/21 we ordered several thousand dollars worth of furniture from a very slow and inefficient salesperson and were told delivery in 5 weeks. We waited over 7 weeks before making our first call asking for update. Our salesperson said she would “put a rush” on our order. I’m assuming this is something she is trained to say to keep customers in the dark and avoid giving another eta. We called again later that week and the saleswoman put another “rush” on our order. We waited another week and then started calling customer service. They informed us that all of our furniture was on back order and there was no ETA. A different customer service rep states that the items were scheduled to be in the warehouse in early November or December (it was 1st week of October when we had the conversation).

Fast forward to this week (1st week of November), we call customer service and are told we are now looking at January/February delivery dates. We call back the next day to cancel and are told our furniture would actually be ready in December. We press on to cancel and are told we have to cancel in person (why have a cancellation dept?).

Upon attempting to cancel in person, my wife is pressured by the store manager and salesperson to buy something that was already in their warehouse instead of canceling. Finally they let her cancel and charge a 10% restocking fee which amounts to hundreds of dollars of course. Keep in mind, none of our furniture was ever built, so the restocking fee is pure profit for Ashley’s.

They say on their order form and receipts etc that “Integrity is our number one core value” and then conduct business in this fashion. I understand that Covid has things all jacked up, and if they would have been honest with us up front and along the way, we may have stuck with them. We were obviously lied to multiple times by multiple departments after already spending thousands of dollars with them.

A competent manager, with a focus on integrity, would not have stood for hundreds of dollars of restocking fees to be charged to customers who’s furniture hasn’t even been built after being over 100% off on a delivery estimate.

I will do everything I can to keep friends, family, heck even strangers from having to go through this with...