Rooms To Go — Local services in Midland

Purchased a living room set with Tyra about month ago and purchase went seamless. We already knew what we wanted so it was easy. Tyra had an email sent to me before I even walked out the door to purchase at my convenience. I purchased hours later. Then we also seen a bedroom set while in-store looking at living room sets and so again also knew what we wanted. Went in to purchase bedroom set and Courtney assisted us. Again we had already knew what we wanted so again the purchase was simple. Mattress and frame however is a whole different ball game and required major league knowledge. We went in on 2 other occasions prior and did not receive what we needed until the 3rd visit. Third time was a charm in this senecio. TRISTIAN listened to our complaint!! He knew this was not the mattress for BOTH of us. My husband and I both knew we weren’t going to need the required 30 day sleep trial to know this mattress was not going to be our mattress unfortunately we are currently having to wait out the 30 days to exchange. The manager we encountered on the 2nd visit told us it like “breaking in a new pair of shoes” well the husband and myself don’t wear the same pair of shoes and both have separate needs. Tristian heard us because he listened. He had to determine what mattress would be a fit for both of our needs. He even assisted moving the mattress that we are considering to be the trade in to the actual bed frame we purchased to get the actual experience as I was irritated with the bed frame now too because of the horrible mattress experience. The bed frame is a top notch frame with all the bells and whistles so the lumbar option is going to come in useful with our mattress trade in selection but we really needed every bit of his assistance to find the right mattress. Tristian spent the time needed and had all the right skills it takes to be in sales. I believe he is a manager and rightfully so if scenarios as such got him there. It’s a commission based world and when you didn’t make a penny of commission but made a world of a difference for the customers life was enough for him speaks volumes to the customer to continue to doing business with RTG. 20 more days to go to a better sleep. Can’t wait to ditch this Sterns and Foster for the Beauty Rest Black Series 2 medium apex top. Better sleep is yet to come.

Tyra your a RTG gem and we are loving our Head Liner Leather Reclining Sectional by Eric Church it’s solid , comfortable and a beautiful set.

Courtney your a RTG gem as well we love our bedroom furniture it’s a perfect match to my coffee table and tv console we purchased years ago and hopefully will love the bed frame soon enough with the Beauty Rest mattress replacement.

RTG thank you for having the mattress replacement guarantee as it will keep customers coming back to you.

I’m sure Sterns and Foster is a mattress for some (back...

Rooms to go Midland embodies everything that shopping for furniture should look like. While we had Aryle Rodriguez as our personal shopping assistant each time we have been there, everyone else we have come across, which has been around 5 others, has been equally amazing and "normal" as I call it. When I say "normal" what I mean is relaxed yet available, and receptive to what our needs are while being jovial and having fun. We bought all new furniture for our house, and were given quite a few concessions on different pieces that we liked. Bottom line, they work with you on what you want. Exactly the way customer service should be handled. At this point, I feel like Ive known Aryle for years...an old friend. And now that I do know him, Im so happy to know he will be an old friend one day. You guys at Rooms to go are AMAZING. My partner and I will never buy furniture anywhere else as long as I live...

This is what you called "after you buy... bye!" i don't wish to put any bad review, but as my bio mentioned, i will start my story. around April my husband and I are decided to get our mattress from here. With a lot of discussion with the marketing, we finally got what we wanted. We paid it off! they said within 120days if we are not happy with the purchase, we can exchange it. Turned out the bed is a bit soft for my husband (the one we tried feels different than the one we bought even it's the same product) So we set an appointment to have them visited, they never showed (made a call and set a schedule for 3 times) And now we are no longer in 120 days guarantee for exchange, we went to the store and we got nothing, get back home with dissatisfaction and disappointment. so i don't wish anybody get stuff from here. If you want to give it a try,...