Mattress Firm Midland Loop Hwy 250 — Hotel in Midland

In the store our experience was professional and safe. However, the person in the store failed to tell us that in order for an old mattress to be hulled away the delivery people must come into your house (we also did not receive any paperwork stating this fact). Because we wish to not infect our at-risk loved ones during the holidays we have been very careful about masks and exposure. When the delivery folks called and said they were 10 minutes away we placed the old mattress outside the front door. As one might expect, three rather rude guys showed up without masks on and said they wouldn't hull the old mattress. Then, they acted like they were going to come in the house and put the new mattress in here. WITHOUT MASKS! No thank you. The local manager told us "tough." A district manager called but didn't leave a message (I screen calls from numbers I don't know), and after a call to corporate, the local manager calls and said they'd pick up the mattress. They never arrived. This entire experience tells me that this company is not a good one to have to deal with when things go sideways. Find a different store for...

I called this place last night 15 mins before closing and the manager on duty went over and beyond and waited for us and even had my order that we discussed ready for me in the back without even knowing if I would even show up.. This was a last min request and she was able to accommodate me to help a family of 5 that we had help earlier that week with our Law Firm with food and utilities we noticed that the mom of 4 kids were all sleeping on the floor.. So with that being said me and some other staff members decided we were gonna go back ourselves and take these families at least some mattress to sleep on and that's exactly what we did. Thank you to the manger on duty that night for hearing the situation and go that extra mile to help on a cold...

A big Thankyou to these three ladies @ both locations of Mattress Firm. ALEX~APRIL & AMY. The loop & also Midland , Drive . I needed a replacement mattress thru their warranty program. These three amazing, friendly, & helpful ANGELS , Did such an amazing job , facilitating this endeavor! I’m blown away by their excellent Customer Service , their friendly nature & the fact that they were instrumental in finding the best replacement mattress for me, being short & Disabled, they chose a mattress perfect for my height & disability. Go to any Mattress Firm & ask for any of these 3 women . I can guarantee you will be very pleased with your purchase & Customer service with them. Thanx for reading, GOOD NIGHT EVERYONE...