Whataburger — Restaurant in Midland

Ms. Julie, the manager working tonight, is amazing. I have a lot of experience in food service so when I say that lady knows her stuff, I know what I'm talking about. She might as well have had 8 arms for all the work she was doing. There were a few people working that were causing the majority of the problems. When you have 4 people waiting in the lobby to pick up orders and a drive thru line around building and no fries up it's an issue. To make it worse, the kid on fry dropped half a bag of fries and just stood there watching them cook and shaking the basket occasionally. Manager calls out 4 spicy chicken, he drops 3. Has to be told to go grab a case of fries to bring to the front. Spent more time watching a lady's cleavage than worrying about fry. I get that he may be new but if that's the case, Saturday night isn't the time to try to train him. There seemed to be a lot of people standing around being confused about taking orders and handing orders out. Thank God there's no ticket time on counter orders because it would have been wrecked. Working in a restaurant is the epitome of being on a team. A few really good workers can't make the whole whole store run like it's supposed when the rest aren't even trying to pull their weight. I was surprised honestly. I visit this store a couple of times a week and I've never seen it run the way it did today. I certainly hope this doesn't...

If the produce is bad throw it away don’t put tomatoes that have gone bad on someone’s food I feel like this is common sense … like do you want to eat wet mush no so why would anybody else ever time I go here yall forget food to it’s cold or just straight up gone bad yall need to get y’all’s shit together before yall give someone food poisoning it is not ok to sell food if it is bad…. Update to last review 03/10/2025 12:15am wife was hungry and placed a pick up order said it would be ready in 10 minutes should of known better than that I used to work at a whataburger we would server 1000+ people just during my shift 45 minutes wait for 2 apple pies which yall keep on the warmer 2 honey butter chicken biscuits you might be thinking o it was because of the chicken nope because yall have a warmer for that as well and 2 taquitos witch is the only thing You had to make is crazy and then I had to wait an additional 10 minutes and take to another 4 people to get my wife’s chocolate milk yall need new management I know serving 300 people on a good day must be so hard if you’re workers have a problem being there fire them and hire people who actually...

I waited 40+minutes In the drive thru to only be missing about half of my meals when I got home. And to top that off stale old fries and chicken that looked dark and like it was fried twice. When I called to speak with a manager about getting fresh food and the food I was missing anyways I was told “you still have to get back in line and wait” apparently them bringing my order that now was waited for for over an hour was a safety precaution. (This past week however I was asked to wait in the front for my items and they were brought out to my vehicle so I don’t really understand how it’s an issue tonight) rather than the manager apologize or offer to fix any issue her next response was “well you can bring the food back and just get a refund.” This location lacks professionalism on so many levels from food quality to the staff that is rude on so many levels. Had the “manager Mariah” been genuine and tried to fix the issue perhaps I would not have to be writing this horrible review. P.S. I took the food back and got...