Jersey Mike's Subs — Restaurant in Midlothian

They are very sensitive at this Jersey Mike’s when I went in here to have them make corrections on my sandwich 2 men called me a B that work there including the manager, started to use vulgar language towards me until I thought it was going to get violent. My concern is when I try to report all of this the next day and share a video of the manager calling me a B there was no one to contact, no one is going to answer Jersey Mike’s one 800 number the manager is the one that called me a B I was able to find the district manager number and he was not concerned. I am so glad they let me know. They are one of the business that do not care about their customers concerns I am so glad I found that out. I don't shop at places That do not care about customers concern its no way to leave a complain or a concern they don't have to ban me I'm choosing not to return. I like the option that if someone is doing something unprofessional to me at work, I should have the right to report that to someone with Jersey Mike’s its no one when you go in, there record these workers so you can have proof of the language they...

Went in and completely forgot to say I wanted it “Mike’s Way”. 100% my fault. We live across town so by the time we opened our sandwiches and I drove back to get it fixed it had been an hour since I’d been there. The gentleman that had started my order (I didn’t catch his name, I wish I had!) remembered me and when I explained what had happened and how it was all a mess up on my end, he gave me the veggies and seasoning for both sandwiches in a nice container and bag and said they didn’t charge for veggies. I felt so bad that I couldn’t compensate for my own mistake. That’s part of why I wanted to leave a good review. They’ve also in the past have just been wonderful with their service and we’ve never really had any issues. They’re always quick with service and have always had a friendly staff over the three or so years we’ve eaten here. And the friendly staff and service shows with what happened today. Wonderful location and I can’t sing their praises enough. Thank you to the JM Midlothian team for all...

Do not recommend this particular location. I placed an order thru the app then drove from alvarado. After the time my order was supposed to be ready I was informed that they were out of bowls. I am gluten intolerant and ordered a sub in a tub. Person who called solution was they could use bread or a wrap. I informed him I couldn't have the gluten. Other solution was I could come in and pay more for the gluten free bread. Keep in mind this is after my order was supposed to be ready to pick up. I asked for a refund and I'd go elsewhere. They already debited my account for the $44 and instead of being able to instantly refund it'll be 3-5 business days. The store employees could not care less. Saw lots of employees standing around and a lot of their personal items around the food. If they were out of bowls why wait so long to call? Why was I able to order and pay for items they did not have? Very disappointed in the lack of professionalism in...