Chicken Salad Chick — Restaurant in Midlothian

Pretty annoyed. I called in at the start of my lunch break to place a to-go order. No answer and get an automated voicemail. I hung up, waited 5 minutes and called back to place a to-go order because I’m driving in from out of town and want it to be ready to go when I get there so I can pick it up and head back to work. Tiffany answers and there is laughing in the background. I told her I’d like to place a to-go order. She responds “We aren’t doing to-go orders over the phone, you can come in and order for take out”….. UMMMMM WHAT?!?!I asked her how long it would take because I’m driving in from out of town on lunch break. She said it’s not busy and should only take 5 minutes. But that’s not the point! I’m calling so I can have it ready when I do come because I have a limited lunch break. Why even have a phone if you aren’t going to take phone orders. Incompetence. I could’ve had my order placed the while time she was busy telling me they aren’t doing phone orders and it’s not that busy. Guess she was joking and playing with co-workers and why my first call didn’t get answered.

I get there and proceed to have to wait in a 15 minute line and an extra 10 minutes to get my food. Also, there is a sign that clearly says “Call in and Online orders”. Barely made it back to work on tome and didn’t even get a chance to eat. Their customer service is a JOKE! Not...

Had the worst experience with a young rude server called Kylie, who had attitude and had no idea what she was doing. I ordered a sandwich and told her ‘no bacon’. I didn’t see her ring up ‘no bacon’ so I gently reminded her ‘no bacon right?’. She confirmed but with attitude. I take the sandwich back to the hotel and when I open the box, guess what I find? Yup - bacon. I call the store and speak to the other young lady that was there and she apologized and said she’ll have the replacement ready by the time I come back. Up to this point, I’m not even that mad - just a little annoyed but keeping it cool. TeI walk in and place the original order on the counter, and the little blonde kid that messed up the order was standing there with a smug look, offered no apologies and didn’t even acknowledge my presence. She even proceeded to crack childish idiotic laughs with the other server and was unprofessional. I understand she’s probably inexperienced and has no education but this doesn’t mean she should not respect customers and not bother apologizing when she makes a mistake. The other server came back with the correct order pretty fast and even though she was cracking jokes in the kitchen as well, she kept it respectful and food was good. Hope they don’t lower the quality of this place and cost them customers because the...

We eat here weekly, we enjoy the food...when they get it right. The last couple of weeks they've been out of certain ingredients to make the items we order & we are not forewarned. We just get the essentially half made entree with no explanations or apologies or even acknowledgements of missing ingredients. Aka no bacon for the bacon cheddar melt...missing cucumbers or tomatoes on the salad. And once, mine even had a whole ROTTEN grape tomato on it. Disgusting. We either return to the counter or call back to the restaurant when issues like this arise for rectification and get a lousy apology or nothing at all. We ordered ahead and had to sit 10 mins past our promised pick up time, which is fine- no big deal, but then half the order was missing from the bag...what?! Then when they prepared what was missing, a teenage worker didn't even have the decency to HAND it to us. She instead dropped it on the counter in front of us and walks away.

CSC MIDLO- do better. Please. Or refund people their money &...