Roma's Italian Bistro of Midlo — Restaurant in Midlothian

We were really looking forward to enjoying the evening with our family here and we were very disappointed. It took over 10-15 minutes to be greeted with maybe 6 tables in the entire restaurant. Our server could refill our drinks as once so we just asked for a pitcher of water, so we didn’t have to bother her again. She didn’t put in our food order and it took over an hour to get 2 out of the 5 plates we had ordered. One of the meals came out super quick. We had to tell our server our order again (even tho she wrote it down 30 minutes prior). She came back for the third time to get an order from my sister and her daughter and STILL didn’t put it in. We listened to the THIRD waiter we talked to yell it out to the kitchen; mind you our FIVE YESR OLD still hadn’t gotten her food in over an hour. One of the other servers took over our table as the other wouldn’t even come to the table after I talked to her about missing our food. Very great food after we finally got our food. We had the table next to us sat, get their food, and leave THREE times before we finally got to go boxes and the check. But the service was absolutely terrible, except for the younger gentleman and woman who helped us. Unfortunately, we won’t go back to this location atleast until they figure out the...

We have been 3 times. First time the food was pretty good but the second and third it was not. All 3 times the service was bad though. They are so slow, never bring refills, and they got our order wrong while dining in on 2 visit.

Chicken cacciatore was very good on 1st visit. On visit 2 it was extremely watery and had very little flavor. Overdone chicken. My daughter's Alfredo was not good at all. I can't even describe the flavor. Idk what went wrong there.

Gave it a 3rd try and only got pizzas and baked Ziti thinking that was probably a safe bet. Pretty standard food. Got it to go. The ziti didn't even cover the bottom of the tin and there still wasn't enough sauce to cover the 10 noodles that were there. The cheesy garlic bread only had cheese on 2 pieces. And the pizza was awful. It was so salty that none of us could eat it. The whole giant sized and medium sized pizzas went into the trash. After spending all that money we ended up eating pb&j.

We tried to give them a fair chance as we like to support small businesses. Sadly this isn't one we will support...

We went twice. The first time the service was very slow but we figured it might be because they were overwhelmed with many customers and they were almost brand new at that time. Food was good.

2nd time they were very busy so we decided to give it another try. Our server was still very slow to respond and didn't seem like she knew what she was doing. The food was good again but before we got ours, I was watching the workers run around. The old gentleman, maybe the owner and his granddaughter I'm assuming were setting a table and the granddaughter dropped the silverware wrap on the floor. The old man just picked it up and put it on the table anyway. Then they set the plates down on the table and again the old guy must have seen something on one of the plates and began scratching it off with his fingernail. Yuck! After that the little girl helped him bus another table, carrying dishes one at a time to the kitchen and back and forth. Crazy. Anyway, we decided we'd seen enough. Won't be...