We ordered a surprise 50th birthday cake from this bakery. I spoke with the "decorator" two different times to confirm the details of the cake. Our cake was supposed to be banana with buttercream frosting. We picked the up the cake the day of the party and it was nicely decorated. After cutting into the cake, the entire cake (both layers) was red (which we thought it shouldn’t be for a banana cake). We tasted it, it tasted like a cherry. I immediately called the bakery and spoke with the manager/owner (the birthday girl wanted banana and did not like this cake). She said it was strawberry (still NOT what we ordered). I told her the cake was supposed to be a banana cake. The lady argued with me on the phone and told me she did not understand how her decorator, whose been there for 5 years, got this wrong and insisted I must have ordered the wrong cake. When I originally called to place my order, I wanted vanilla cake with fresh strawberries in the middle. I was told, by the decorator, that they do not do that and they only thing they do is a strawberry flavor cake. I told her I did not want that then. She (the birthday girl) does not like strawberry cake, only fresh strawberries. She read me off the multiple flavors and I choose banana. She gave me a price and the phone call was ended. I called back up and confirmed the details again and to verify the price. I explained that position to the owner, she still insisted that I must have ordered the wrong flavor. Again told her I would never order a strawberry flavored cake (which was awful). She did however, offer to bring a cake out of their freezer to the party. At this time, it was already late in the evening and not worth her time. I did appreciate the gesture. I asked her how we are going to rectify this situation. She said that she would get with the decorator and call me back. I never heard back from her. I called and left a message for her to return my call and still never received a...
Read more(Updated from 2 to 1 star) No variety... Over priced, Undersized .... Inedible Gross Food now focused on expensive 'trophy cakes' for the affluent.
update 10/24/2023================================= I went back after my 2 star review figuring to give it a another chance. Same as always, very little selection but to be fair I tried one of thier tiny $2.50 "lemon" bars. Lemon bars is an easy standard to judge... if you can't make a lemon bar, then hang it up. So what I got was revolting what I can only describe as a stale yellow gummy worm filling with no flavor (see picture).. that string just hung there like a rubber band.... So TINY portions, Overpriced, GROSS Inedible food. I would give it negative starts if possible, but the staff is friendly so at least one for them.
It seems to have gone to a 'high-end' specialty cake bakery, trying to cater to the more affluent clientele in Milford that can afford expensive artsy cakes.
OUtside of custom cakes, their product choice is incredibly limited now. It really does not resemble any type of Bakery you would expect. Their donuts and muffins are small and overpriced. At any given time, the selection of baked goods is very small. Service at Milford Bakery is slow. With a focus on intricate specialty cakes, the wait times have increased considerably. While the staff remains friendly, the slow service can be off-putting for many. Another downside is their cash-only policy for purchases under $10.
As a bakery that once catered to all, it's disheartening to see it fall so short. There are a ton of better places if you just want baked goods besides specialty cakes. Kroger, Proving Grounds Coffee etc. Or just go up to Colasanti's Market and which has an amazing bakery with much...
Read moreOrdered 3 doz VW. Bug cars for my granddaughters 16th birthday party .. I sent a picture of what I was looking for ..I knew the ones I sent were fondant ones but they said they could do them in cake icing and buttercream .. they assured me they had the cookie cutter for it . They were to be shaped cream cars with white buttercream windows and white daisy hubcaps . I spent 100 dollars on these . The shapes were blobs that obviously did not work so they drew the car on . Badly sprayed black on for tires on and a yellow spray oddly on them then did yellow Daisy’s without checking with me , I wanted white .. since i picked up the day of my event I was kinda stuck . I have been going here since I was a child .. it was an embarrassment taking them to the party .. i emailed them .. though .. no response until I emailed again saying I was waiting on their response before leaving a review .. I basically got .. sorry can’t fix it now hope you come back.. I will NOT be back .since the original owner has past .. the new owner has no regard for customer satisfaction. I think they feel since they have been in Milford so long they can rest on their past reputation .. one by one folks will see they need to find a new bakery .. as am I . If they could not do what I wanted they shouldn’t have taken the job .. now all they took...
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