Burger King — Restaurant in Milford

Holy cow, where do I begin. Here's two recent visits.

Pulled into the drive thru line at 9 AM on a Sunday. There was a nice employee standing by the menu sign telling everyone that the manager never showed up and they couldn't get into the store. I'm guessing he was doing this because he's a good guy and wasn't being paid.

Tried the $.01 Whopper app deal yesterday and had the worst experience. Paid for a Whopper, fries, and shake on the app. Chose the takeout option and walked into a mess. One guy jokingly told me to be prepared for a 40 min wait, he was off by 10 mins. Finally got to the counter and gave my order number from the app. The employee couldn't find my order and wrote it on a piece of receipt paper. He then told me that the shake machine was broken and couldn't give me that. I asked about a refund because I had paid through the app. He turned around and asked the manager (she was hanging out using her phone). She said, "I had this argument with someone already, I can't refund app purchases. The customer needs to contact corporate". The nice cashier began relaying the message, but I stopped him. I heard the manager already. At that point I was waiting for my food, along with 20+ other people. It ended up taking approx 30 mins to receive my food. The store condition matched the customer service of the manager, it was a disaster. The floors and counters were gross. The Icee machine was broken and disgusting. There was trash scattered around. Someone is going to get sick eating the food from this store. I contacted BK about the refund and was told to contact the store manager. Looks like I'm not getting my money back, but I won't be giving BK...

Horrible experience. I’m almost 50 and I’ve never had anything like it happen before in a fast food restaurant. My daughter and I ordered dinner via the Burger King mobile app. We arrived at the restaurant to find only two staffers working at dinner time. They helped several other people and finally acknowledged us. We said we were there for mobile order #28. Steisy — the manager — said that the machine was broken. I asked to be refunded for the shake as we had already paid on the app. And she refused. She couldn’t do a refund — even with a cash drawer sitting right there. She said they could give us something else and then walked away before we could pick something. We eventually got her attention again and I asked about her manager. And she told me that her manager doesn’t answer her phone. To wrap this up, after a very long wait — with many other customers who arrived after us being served before us they finally gave us the rest of our order. It turned out that when they couldn’t do the shake, they didn’t bother to prepare the rest of the order either. When we finally got the order it was jammed into a bag too small to hold it so it burst in the restaurant. Was there any offer of help or another bag? Not at all. We will never go back. And we won’t trust the mobile app for any...

This place truly lives up to it's 2.9 stars, when we first moved to Milford we ate here and everything about the order was incorrect, as if our customizations were intentionally ignored. We're not talking big asks here, just a plain double cheese burger - instead, lavished with all of the toppings and condiments they had in their possession. Slow service and rude staff, enough to make us say we wouldn't bother coming back.

Fast forward 3 years, I think - surely the same people who previously worked here are no longer present and perhaps the service has improved? I was wrong, my plain double cheese burger was once again topped with all of their sub par condiments, pickles - the works! Ice cold, cheese not melted, basically anything you could do to make this meal worse, they've done it.

So, again - it looks like they truly are a 2 star BK and 3 years time to improve has done nothing at all. Avoid this place, seek food elsewhere - literally, go to the cumberland farms and grab a cold premade sandwich that's been sitting out for 8 hours, it will be a better use of your money and...