I've stopped ordering from this LaRosa's.

The pizza and calzones from this location are consistently undercooked. I got to the point where I thought it was a fluke, so instead of "Friday Night Pizza" it became "once a month if we're lucky pizza."

Even given the timeframe, the food arrived undercooked.

Multiple times they'd forgotten my drink or "grabbed the wrong one," after which the rude delivery driver said "well it's only a dollar difference" and got angry when I told her to give me the dollar out of her tip money.

The service in the store is fine, the delivery driver they've hired is absolutely not suitable for the role. Complaining because you have to walk up the stairs? Complaining that you might have to run back to the store to fix your mistake?

This isn't the job for you, lady.

I've been a lifelong LaRosa's fan, so imagine my disappointment when I bragged to my wife (who is from another country) how great LaRosa's is... only to have us both repeatedly disappointed.

The quality has gone downhill, and having met the CEO during an unrelated job (repairing their store after a driver plowed through it) and hearing him complain about timeframes and money, I can understand why.