Ever wonder who’s handled the food you’ve been served? At my most recent and certainly LAST visit, the staff at Papa Joe’s displayed not only a disregard for normal food service standards, but a complete disregard for the health of their customers. Given the covid 19 pandemic, many of us are a little more cautious and curious of what we are coming in contact with, but what I experienced is disgusting. Here is what happened:

Called in a to go order (7/13) and was told it would be ready in 10 minutes. I arrived 10 minutes later and observed an employee delivering an order to a vehicle parked in the parking lot. I thought this was a nice option for those who don’t want to enter the restaurant. I went inside to pay for my order and waited as it was prepared. A little over 5 minutes into waiting, an employee bagged up my fries and asked another worker where the burger was for the order. The 4 employees present were all discussing what happened to the burger as one of them mentioned it may have been given to the wrong customer. Then she asked the others “do you think I can go grab it”? They agreed and she proceeded to go out to the vehicle I saw them delivering food to 10 minutes earlier, to retrieve it. She returned with the burger in a bag and was stopped by another employee who told her to give it to him. He snuck behind the wall for a moment to take the burger out of the bag and then emerged to place it in my bag. I’m hoping he was at least checking it to make sure the last customer hadn’t taken a bite out of it...Probably not, given the complete lack of service up to that point. He then attempted to give me this food as if nothing happened, but I quickly questioned him. It wasn’t until I questioned why they thought this was okay, that they offered to make a new one.. I declined and asked for my money back. They gave me a “sorry bout that” and and my money back. I left to never return..

I would be alarmed by this service under normal circumstances, but given the current situation we are living with it is completely shocking! If they were willing to do this in front of a customer, it makes me wonder what goes on behind that grill...