New China — Restaurant in Mill Creek

They cancelled my order exactly 60 seconds before it was due to be ready to be picked up, and claim a 10 day wait for refunds.

Half hour projected wait time, I sit in the parking lot for 10-15 minutes waiting for the text saying the food is ready (I ordered when I left work, hoping it would be done by the time I got there).

Less than a minute before the 30 minute mark--boom--"order cancelled, refunds take up to 10 days", no excuse given.

It's one thing to cancel an order if it's just overwhelmingly busy and your wait times are too long--this was not that--not a single person walked in there while I sat in the parking lot waiting. They had every opportunity to refuse or cancel the order immediately, and I could have gone somewhere else instead of throwing away my time and money.

Embarrassing service considering the premium they're charging. Prices are pretty outrageous for some items, especially considering they are (and have been for a long time) takeout only. Over $6 for two egg rolls, $11-$14 for fried rice!

I have ordered here several times in the past. This will be the last time I make that mistake.

I do not recommend ordering--you probably won't get your food, and will instead give a zero interest loan to them.

No dinner...

First time take out order and was pleasantly surprised; quality of hot-n-sour soup usually reveals quality of overall cooking; soup S2 was 👍, lg size is enough for 4; F4 Mandarin Crispy Fish was 👍 but didn't realize it came dry (no sauce); CS1 Chef special Deep Fried Chicken w/ Green Bean was 👍 but chicken slightly overcooked; B2 Mongolian Beef was 👍 but next time I will add $2 for extra beef; steamed rice is free add-on! but must be selected (can opt out too); must say that their steamed rice is not the typical low quality "dry" steamed rice served at many Chinese restaurants, was more like Korean style steamed rice (sticky); upgraded $2 for chow mein, excellent & generous portion (more than expected); overall good taste, portion, price and not too greasy; ordered takeout directly from the restaurant website, convenient and not forced to use 3rd party delivery service or register an account; however, would be helpful to have detailed description of menu items on actual ordering page in addition to price/options/upgrades; do not overlook this neighborhood Chinese restaurant because it's small and next door to Subway 😝 and Albertsons 😒; recommended & will definitely try other dishes next time; support your local restaurants & small...

I have tried this place 2 times the first time I went in on my lunch break to get some food I got what the young lady at the counter recommended and that was the spicy fried green bean chicken , she was really sweet, it was AMAZING I have been thinking about going back for a month and I finally passed by it and came in again I ordered what she gave me last time I asked for it spicy , he said not spicy I said no I want it spicy , I put in my order the young guy at the front was very bleh. I got my order and it was not the same it wasn’t spicy , very sweet, it was a flat chicken not fried , and was so many green beans. I asked for a refund because it was not made right the guy tried telling me that’s the right one I tried explains it’s not spicy at all and it’s sweet. It’s not even the right chicken , he said I would have to go back and tap my card , I have already left town at this point , I don’t come around this area often and I will try again in the future but for right now this was my experience and I just wanted a refund because it was not up to standard at all . Here are photos of what I got last time and what I...