Cloud Electronic We Repair — Local services in Seattle

We have a gaming laptop that was overheating and the fan was grinding so we brought it in. We tried to explain these issues and let them know that we thought the thermal paste needed to be replaced and the fans may need to be replaced as well. It seemed like he understood this. When we picked up the laptop, we were charged $165 and made the assumption that the issues described were fixed (it was a bit difficult to communicate in detail due to language barriers). We did not receive an itemized receipt so we do not know what work was completed. When we brought the laptop home and tried to use it, the same exact issues still occurred. To get better clarity this time, we emailed them to let them know the issues persisted and asked how much fan replacement would cost. We never received a response on the cost; they just told us to bring it in again. We ended up taking the laptop to another repair shop who let us know both the thermal paste and fans were worn out, meaning that Cloud Electronic We Repair never replaced them. To this day, I’m not sure what the $165 charge was for and I will avoid this shop in the future.

Update for owner response: I think I made it pretty clear in my review that we didn't want to bring it back because we never received a reply on cost estimate for replacing the fan. I didn't want to be in a position again where we had no idea what it would cost and be on the hook for it, ultimately for the laptop to still be defective. The pictures don't tell me anything about what service was done. I'm not a computer expert, that's why I brought it in. Normally I would expect a business to provide an itemized receipt or some sort of documentation saying "we cleaned out X, replaced Y" etc. Not having that documentation means I don't know what specifically the charge was for, and we didn't know what to tell the other computer repair shop because we have no idea...

This is the 2nd time I visited Cloud Electronic. Back in 2019, Remzi replaced the power port on my Dell Inspiron 5565 laptop. I had tripped over the power adapter cord and damaged the port. This visit was for my Dell Inspiron 5379 laptop. While at work this week, the touchscreen began flickering. My first chance I had to consult with someone about the problem was on Saturday. I wandered into Cloud Electronic around 3:30pm without an appointment. BTW Remzi always welcomes walk-ins. I was greeted with a smile. He remembered helping me years before. I told him about the screen flickering. He turned on the laptop to see for himself. He asked if I had dropped it, which I had not. He told me that this problem might require replacing the entire screen. I asked about the cost and asked him whether it might be problem with a ribbon cable. He re-started the laptop and examined the touch screen with his fingers. Then he shut down the laptop, removed the bottom cover and examined the insides. He gently re-seated the ribbon cables that go to the screen. Remzi started the laptop and the flickering was no longer. He shut it back down and carefully used an air compressor to blow out all the dust from inside. Next he replaced the bottom cover and started it back up to confirm that my problem was fixed. For the final step, he used a wipe to thoroughly clean the screen, keyboard, and laptop body. Everything I just typed about my visit took a total of 20 minutes, and the cost was a modest amount. I left very please, knowing that buying my next new laptop remains down the road. I highly recommend Cloud Electronic. Remzi works on improving his English every day. Regardless of any communication difficulty, the man knows how to repair...

In early March 2023, my Xbox Series X, worth around $500 USD, broke. I took it to Cloud Electronic Repair, a well-reviewed shop, where the owner assured me he could fix the HDMI port for $250 cash. He didn't provide a receipt, but he made it clear only the HDMI port needed repair, and no internal damage was done.

After the initial repair, the port failed again within a month. I asked for a free fix, considering the previous work was faulty. However, the owner blamed me for damaging the Xbox's internal components, despite being the only one who opened it.

I requested a receipt and a list of the repair work, but the owner claimed not to have any documentation and hung up on me. After heated arguments, he finally agreed to repair it for free, but it took a week for him to examine the machine. When I called to check on the status, he told me to meet him at his store.

During the meeting, he again blamed me and demanded an additional $165, which I reluctantly paid. Exactly one month later, the machine broke again with the same issue, and he blamed me once more. I'm frustrated with this unprofessional repairman who refuses to provide refunds or proper documentation. I demand either a $400 refund or a new machine, as his actions have caused irreparable damage. His lack of receipts and his yelling at customers are unacceptable. There's no contract stating that refunds are not allowed.

Be wary of this conman!

Update :

I got my system repaired by a real repairman and this clown fixed my mother board with tape.

DO NOT GO HERE. Back to better...