Starbucks — Restaurant in Mill Creek

AVOID GOING TO THIS STARBUCKS! NOT SAFE! I have had the worst experience today. I am not an unreasonable person and I was treated horribly today. There was a girl with orange hair and glasses working at the counter making coffees. She decided to change my drink and price from what I ordered on the screen. I was told one price and got to the window and they had changed it. The window girl said she didn’t know why it was changed so the barista walked over and said she added almost an extra dollar charge because she put more milk in for me. I asked to just sell me what I had asked for and they told me they already put the extra milk in so I needed to pay that. I told them that doesn’t seem right because I get this same drink multiple times a week at various Starbucks and it’s always the same cost without the extra charge. They told me too bad and sent the shift lead over. He said he would go ahead and fix it. I thanked him but they barista was in the background talking loudly and rudely about me saying I needed to go to other stores and saying nasty things about me so I could hear. I told the shift lead that the barista is very rude and could I please have her name because she was being rude for no reason and I wanted to let management know how this lady is treating people really awful. The shift lead refused to tell me her name and somebody was literally holding her back from coming over to the window to say or do who knows what. She yelled and laughed at me saying hope you a great day very sarcastically as I drove away. These people were awful and rude and I honestly didn’t deserve that. Good luck. Hopefully you don’t leave in tears like I did. WORST...

I really like this Starbucks location, I’ve never really had any problems—nor am I one to publicly post about a bad experience. On 8/3/21 this location’s lobby was closed—resulting in me having to go through the drive thru line, which wasn’t the problem. When I got to the ordering system, no one attended me. Which that in itself was not a problem to me since I was there to pick up an online order. So I proceeded forward to keep the line moving and finally got to the front. The lady working there (11:30 was the time) proceeded to lecture me and treat me very rudely about not having ordered or let someone know about the pick up order. She said I gave them no time to prepare and then walked over to grab my order. Between the time she finished lecturing me and the time she grabbed my order and handed it to me, about 15 seconds passed. Her lecture was about 30 seconds or longer. I don’t know if she was having a bad day but she didn’t even have the courtesy of saying have a nice day. In fact she ignored me when I said it to her. I’m also in the service industry and it pains me to see that sort of customer service. I go to Starbucks maybe once or twice a day and never felt the need to write any sort of review except for this...

So disappointed :( I used to love this Starbucks but I’ve had my drinks messed up more than a few times. Specifically today was the worst. The drinks I got for my dad and fiancé didn’t even taste like coffee. More like burnt milk or water? And they completely messed up my dads order. They put “no water” as one of the steps, what does that mean???? And then they gave me a completely different drink. I ordered a peppermint mocha and got a soy latte ugh. And the barista wasn’t very friendly, seemed as thought she hated her job and was urgently rushing to get home, her focus was not where it should have been, on work or the customers. I was thrown off by her rudeness and didn’t even think to check my drinks, because I expect a $25 order to be above and beyond. The only drink they got correct was my brothers Frappuccino.

I almost never write reviews, but I was so disappointed and frustrated with how today went. Probably won’t even go back to this Starbucks. Didn’t even go back for them to fix my drinks. Took my messed up drinks to a different location to get them made correctly. Wasted about 45 minutes. I would expect more effort from staff at this location since Starbucks makes big bucks, charging $5...