Jersey Mike's Subs — Restaurant in Millcreek

UPDATE, After receiving an email back from the owner of the store I have chosen to update my review because we've actually now eaten at this location. Same day he responded to me is the day my wife actually went and bought some food. Atmosphere was great customer service was great however there were a couple issues with the food that are maybe attributed to new crew. My wife asked for extra peppers on her Philly which he did get unfortunately The girl making the sandwich on the grill didn't add the veggies until the very end so they weren't cooked and had to be picked out of the sandwich as they were just regular onions and peppers not fried onions and peppers with your much more soft and their savory. That was definitely a letdown but a simple reminder that they need to actually cook to soften them up and to bring out their flavor seems a simple fix. My sandwich the super sub was great however I'm pretty sure they guessed on the bread size as I've had at least a hundred regular size sandwiches before and this was much smaller. It was a good 2 in smaller than my wife's now all the meat and stuff was on it but still a little thick because they had to try to fit everything on such a small bunn. Overall could have been a lot worse could be better but all this seems like it can be handled in time. Thank you Jersey Mike's owner for getting in touch with me to give me a chance to address this and giving me hope that we can continue to use as much closer location and it will only get better as time goes on.

As a customer of Jersey Mike's for a long time, talking years, I must say I love their food. We always had to go to the one on Foothill boulevard which is about a 10-15 minute drive from our house. You can see my review of this location and my wife's of the same location and they are excellent. Finally they open one literally 4 minutes off the street from me. It's been open for a short while, I can't recall but I wouldn't say more than 2 months.

The very first time we attempted to go there My wife showed up 15 minutes before closing. As we run restaurants ourselves our hours are our hours. If we say we're open till 10:00 we are open till 10:00 to serve you whatever is on the menu. Well they closed early, I won't go into the descriptions other than a shorter gentleman with darker hair was very rude and had no concerns about closing early, the taller gentleman with blonder hair didn't say anything but he kind of had the look of feeling bad but again didn't say anything. My wife expressed concern that when you open a brand new location maybe it's not a good idea to close early and be so bold about it. They said they had already cleaned up and didn't want to make a mess and they had just closed early and tough luck.

It actually saddens me to give such a bad review to a Jersey Mike's as the name brand, but there is actually more insight to this than I can say on this review. You would think you would want to put your best foot forward especially opening a store up in East Mill Creek. Word spreads fast when you do stuff like this, seems like management needs to get a handle on the situation. Of course one of them could have been a manager but they weren't wearing name tags.

I will simply end that it disappoints me to absolutely no end to know I can't have my favorite food that we used to eat two to three times a week, I know, we were addicted, and we can't even go to the brand new one just minutes...

Seriously impressed with this location! Going in on a Saturday at lunch time the place was crazy busy. The line moved fast, employees were kind and talked with me and the kids, and nailed the order.

The food was great, but the service was better. Absolutely will be back, one of the better experiences I've had at a fast food spot ever. Keep up...

Kyle, Daniel, Dylan had excellent hand hygiene, changing gloves in between handling food and other items, fantastic customer service, and routinely wipe down the countertops between sandwiches. Careful attention to detail and made beautiful and tasty sandwiches. Hands down the cleanest jersey Mike’s I’ve ever been to. Thanks again to Kyle,...