Jack's Family Tavern & Restaurant — Restaurant in Millersville

Walked in with our family (4 people) a little after 5 pm. There was a guy standing in the vestibule who just stared at us as we walked in. He shouted at us when we started to open the "bar" side door. We had never been here and didn't realize there was a difference (they both led to the same hallway with no separation). We apologized, saying we just wanted to get dinner on the restaurant side, but he then insisted on looking at one of our ID's to get in to the restaurant "because we had two kids with us (they are 18yo and 19yo). After looking at my ID for a good 30 seconds (I'm over 50!) he proceed to tell me that I'd be in a lot of trouble if my son or his girlfriend had alcohol. Really? Kind of obvious if you ask me and we just wanted dinner! He then told my son he looked 16 and his girlfriend could pass for 12. Again, not really a big deal, but why insult us before we are even in the door? Anyway, we sat down and the waitress was fantastic. Kept drinks filled and was very pleasant and attentive all evening. Appetizers were OK. Ordered a pretzel which was very good and onion rings which were fair (little greasy and not very crispy). Our family ordered two different burgers, Mac and Cheese, chicken strips, and a brisket for dinner. The brisket was fair but unfortunately the rest of the food was pretty bad. Both burgers were both extremely salty. The Mac and Cheese had a horrible chemical taste and was basically inedible. The chicken strips were extremely overdone, very thin, and bone dry. Our check ended up being $94 dollars before tip which was very high for basically "bar food" (and obviously no alcohol), especially considering the lousy quality of food served. As we were leaving, we noticed no one was at the door checking ID's anymore and people were freely going in and out. Really strange. The only redeeming factor of the entire experience was our waitress. There are very few places that I would not give a second try, but this is definitely...

NEW OWNERSHIP AND PANDEMIC HAVE DESTROYED THE QUALITY OF ⁷FOOD AND SERVICE. I WENT 2X FOR OUTDOOR DINING AND WAS VERY DISAPPOINTED BOTH TIMES. ATTENTION TO QUALITY AND CUSTOMER CARE TOOK A BACK SEAT TO WHATEVER THE NEW PRIORITY WAS. HAVE NOT BEEN BACK SINCE INDOOR DINING OPENED UP AGAIN. THEY STOPPED SERVING PRIME RIB FOR SOME REASON CLAIMING HIGH BEEF PRICES, BUT I GOT ON THE BONE PRIME RIB INEXPENSIVELY AT THE MARKET, MEANING PAYING RETAIL.

ORIGINAL REVIEW: I have been going to Jack's for 28 or 29 years. I am a fan of prime rib. I have tried prime rib all over the country and I have finally decided that unless it is on the buffet I will not get prime rib anywhere but at Jack's. Jack's prime rib is not served in an elegant fancy manner. You are served a very large slab of meat that is tender and juicy and tastes wonderful. I believe I have always received a serving on the bone. Jack's is locally famous for their enormous servings a french fries which they call American fries, and come available with many different topping options. Their hamburgers are very good as they make their own ground beef. Their potato soup is also very good. It is a great place for friends family and large groups to get together for a meal. The service staff there is a combination of folks who have been there for years and transient students working their way through college. There is a bar and they also have trivia night and other...

Brandon was a terrific server. Full attention to our requests, along with providing things we hadn't thought of. Also very interactive without imposing on our meal time or conversation. I read a lot of reviews regarding Jack's PRIME RIB, and a couple of people didn't like it (didn't say why), and several said there was plenty, and you'd take some home. I need to describe this monstrosity! Their PRIME RIB was not the best cut, no, yet perfectly cooked! Plenty of delicious fattyness (new word?) cooked into the juicy meat. I had mine medium rare, the way it should be enjoyed. If you don't like medium rare, you really should choose a different cut. Portion? PORTIONS?!?! I decided my "side" for the PRIME RIB to be French fries. Often, I need to tell tablemates to get their own fries. Not here! A pound! A VAST MOUNTAIN of fries, with delicious seasoning, delivered with perfect crispness, and HOT! NOW, let's talk about the PRIME RIB portions. I've put it in all caps each time because it needs to be understood that they deliver the largest cut I have ever seen on a single person's plate! Their PRIME RIB can very easily be split among 2 people, and likely an easy 4! Get the PRIME RIB and fries for under $35 (2023). Bring...