Your Pie Pizza — Restaurant in Milton

Worst experience possible... I chose curbside due to being unable to go inside as I was not dressed appropriately and also did not have shoes on and was just running up to grab a bite to eat since they claimed to offer curbside service. I arrived and attempted to call to let them know I was there (despite it being obvious based on my unique looking car that was indicated with the order and no other customers in the parking lot) and I then continued to sit there for more than 30 minutes, calling back to back- literally I called over 40 times (stalker status) and used two different phones to do so and not one time did I get an answer. I left a message, messaged them on social media and chose every option available when attempting to call. After being there for more than 30 minutes, I chose to drive and park at the front door and then even had to wait another at least 10 minutes, probably more before someone came out with my pizza... which mind you was just one personal sized pizza. They didn't ask who I was and this clearly indicated they were well aware who I was and that I I was waiting for my order the entire time. Of course by now the pizza was cold, the cheese was not even melted and all gross and the food was def. not worth the wait! I should not have paid for this and had I not prepaid I never would have even waited that long. I will NEVER return and do hope others see my review and choose a more customer based business to spend their money with as obviously this one could care less about customer service or satisfaction! I would like to also add they were not busy- as I stated no cars were in the parking lot and I only saw maybe one person go inside my entire time of sitting there... It was not during a busy time of day either and just a really unnecessary disappointing experience. If they don't want to do curbside, why offer it and if they don't want to have to answer their phones then why have a phone number online? They disrespected my time and my trust in spending my money at their business to receive a service and I honestly should be refunded- but it isn't worth the hassle... lesson certainly learned though! I will choose where I get MY pies moving forward and that being somewhere other than that...

I’ve been a longtime customer of Your Pie in Milton and always appreciated the ability to walk down the line and customize my pizza in real time—specifying exactly how much sauce, cheese, or toppings I wanted while interacting with the team member making it. This level of control was what made the experience truly customizable.

Since the new ownership took over, the ordering process has completely changed. Now, you place your entire order at the register, including all customization requests, and no longer interact with the person actually preparing your pizza. While the owner claims that this is a "new way" of doing things that still allows for full customization, I—and others—have found that the results are less consistent and far less personal.

One person’s idea of “light sauce” may be very different from another’s. When you're no longer able to guide the person making your pizza, you lose the subtlety and control that defined the Your Pie experience. I’ve even seen others express similar concerns, only to be told that nothing has changed—this kind of response feels dismissive and borders on gaslighting, especially when other Your Pie locations still use the original line-style method.

While the food quality is still decent, the customer experience has taken a noticeable step backward. I hope the ownership reconsiders this change, as it undermines what made this place special in the...

I went to your pie because I hadn’t ever been there and my family wanted pizza so we gave it a go. We got to the restaurant around 7 and it was very busy. You could see that all the works were doing their best and working very hard. We got our order in and Suman was so friendly. She greeted us when we came in the door. It was such a great impression for a first timer. Another thing that impressed me by a mile was the service. We had a girl bring us our food and her name was Lexi. She was awesome and she introduced her self to us when she came to bring us our food. She apologized for the wait and was super friendly. She came and checked on our table multiple times even when our food was out and asked if she could take any plates that we were done with out of the way. I was so shocked because I didn’t except that from a high schooler. Lexi was so friendly and good with my husband and I’s kids and made them laugh. My husband and I could see that she was a bit stressed but she handled it like a professional. The guy that was cooking our pizza in the oven did a great job. Pizza was cooked perfectly and it was not burnt at all. One small thing was that the pasta that my daughter got was just a bit over cooked for her liking but otherwise it was perfect. Over all it was such an amazing experience and my family will be coming back. Everyone is so friendly and lovely...