Cousins Subs — Restaurant in Milwaukee

This is the worst location I’ve ever gone to. I placed an order yesterday evening when getting off work, picked it up, only to make it home to find out it wasn’t prepared the way it should have been. I didn’t get upset, I called, was placed on hold for 20 minutes, finally a manager took my call and was very rude at first but calmed down. I’m guessing because she could tell I wasn’t calling to give her a hard time or be disrespectful just to inform her that my order was incorrect and I would like a refund. I told her I would bring the food I had received back but not until the next day because I was already home. She said no need. Just come in, I’m putting your name “in the book” and they will remake your order. I thanked her, call ended. I return today to get my replacement order, no “book with names” exist. And was given so much bad attitude. Why? How??? They messed my order up! And the replacement I received was obviously thrown together because the wrapper didn’t even cover the entire sandwich! So I was handed a bag with a half wrapped sandwich, open end sticking out, but I just took it and left and only to get home to find out they still didn’t make the damn thing right! 🤣 definitely won’t be returning. I’m taking it as a loss and learning this...

I refuse to let this go as I am still sick from the experience I had this past Wednesday. My family and I are frequent visitors of this location and never had any major issues until 12/14. On this particular day, I ordered a veggie sub, 3 large fries, and a regular cheese curd. While eating my sub, I tasted what was later discovered to be tuna. I spit it out and looked at the other side of my sub and saw tuna stuck on the outside of the bread and some mixed within the mayo on the sub. I ran to the bathroom while throwing up. I have a fish allergy and am a vegetarian. I am absolutely disgusted and extremely upset. When I addressed the issue with who I assumed was the manager, She was not apologetic or sympathetic. She just flat out asked me what I had on my sub to make a new one, I refused. I feel you should ensure that there is no cross contamination going forward. I know we are all struggling to find quality workers, but this is truly...

The place was crowded the cashier was patient but let me tell you never leave a restaurant without checking your food It was a nighttime maybe two hours before closing but that does not give you any reason to be sloppy at your work I got home to find out the cheesesteak they made was burnt I’m covered up with a lot of Mayo Very unacceptable and to you 20 some dollars on two meals may not be a lot but for me it is not to be able to enjoy the meal have more patience cooking understand that people come in and spend the money and no matter how crowded orStressed it get You got to know how to manage it also is COVID-19 out here make sure you’re wearing your mask completely how we’re supposed to be warn And I know could be a long day having a mask on but everybody’s got to do it a part Just remember check your food Before you completely leave even if you have to do it in the...