Culver’s — Restaurant in Milwaukee

I started a new job about 3 months ago and started going here for lunch often. I was spending $12 to $20 each time. For the most part, I'd order fish, grilled cheese, chili or a burger complete meal w/ice cream and/or shake. During this time I forgot to take my ice cream. I called back, no answer. I thought I'd just wait until I returned, since the workers had become familiar with me. On the following visit, a few days ago, I told them I forgot my ice cream. One of the workers said no problem we'll replace it. I placed yet another order and ate there. After finishing my meal, I asked for the replacement cone (not free, it was paid for already on previous visit). The manager, racist Juan, told me I needed a receipt. I explained to him same as above. He turned his back to me, continued bagging food. There were workers already bagging. I told him that I had a receipt that I could pull from my phone, because my bank keeps recepits and each time I ask for email and printed copies. He kept ignoring me, noy wanting to replace a $3 cone. I've spent over $100 there, but they will never get my business again. I've gone to many Culver's in my life and have never had this happen to me. The rest of the staff was helpful. They looked like they didn't know why he was acting like that. He made sure I knew he was the manager, as if his actions were justified because he was. I will be reporting him to numerous entities. Also I asked him why would I be trying to get a free cone, when it's obvious I have money. I make very good money and was in uniform. He will eventually cost that store a lot of money, based on other reviews. He seems racist even though he's a minority himself. The workers looked like he does this all the time. Thanks to the young lady who replaced the cone outside of him being unprofessional. One worker said sge remembered me ordering Mint Chocolate. I go to Culvers all over the city. He did NOT believe me, strictly because Im black. The workers should quit becuse Im sure he's mistrearing them with his biases. I will show it corporate all of my receipts, once...

I've noticed that during the epidemic and recession, certain JJ Fish and Chicken joints have had keep using the same old fry grease in their foods that taste overused or somewhat burnt.

However, I find Culver's restaurants in certain minority communities on north side have outrageous bad service and fluctuating prices. For years, I have ordered one particular dinner meal and swapped out two items for replacements. These items are in the same price range, as confirmed by managers at different counties in the state of Wisconsin.

But in my black community where I work thru, they can't seem to get the order right or refuse the swap without charging different, higher prices. I tested this in inner-city locations with my white friends, and not only did they get the order right, but they also paid the set meal price W/no arguments.

One time, I returned to Culver's with a missing item, and I saw the manager in the parking lot. He asked for the bag of items with the receipt and he returned with not one, but two of the same missing items. I thanked him and gave these side orders of coleslaw to ol'girl and daughter. Unfortunately, they were disappointed because the food tasted tainted, with a strong staleness, described as a protein breakdown, and it was just horribly nasty.

I immediately hang up the phone and turned around the ev and went back to talk to the manager. I explained the situation, and the only thing they offered was a replacement. I declined and suggested they should shut down their fresh vegetable produce as it seems to be making people sick.

Since that day, I stopped going to Culver's...

So, it was Father's Day and the weather was hot and humid. We decided not to turn our oven on and fry ourselves inside our townhouse. So I went and picked up lunch for myself, my husband and daughter. So my order was a little complicated so I went inside to order. The girl that took my order did a fantastic job(she was the one with braces). The problem came after I got my food. So, the manager handed me my bag and I asked him if my cocktail sauce was inside because my husband ordered the shrimp dinner and I wasn't going home without his cocktail sauce, especially on Father's Day, lol!!! I go out to my van and I check my bag and OMG they put put pickles on top of my lettuce and tomato for my chicken sandwich. I just about died. The pickle juice soaked into the lettuce and tomato, gross!! I take it back in and tell the manager and try and hand him the container and he just stands there like a statue. So, I go around a customer and hand it to a worker and tell him what I need and he takes care of it for me. The manager never apologized or acknowledged me, unbelievable. This isn't the first incident I had with this manager, I never wrote a review for the first one. It was about 1 p.m. and they...