Planet Fitness — Local services in Milwaukee

Update: Talked to upper Management she was really helpful. Planet Fitness is a Great place to workout. I haven’t seen the disrespectful employee in about two weeks now. Now they have very pleasant and respectful people working the front desk. Upper management emailed me letting me know that the held the bad employees accountable for their unprofessional behavior. I highly recommend this location. I will be changing my review from 1 star to 5 stars!

Previous Review. Worst customer service I ever received. Young lady at the front desk needs to learn how to talk to paying Customers. She acts like she owns the place. She spoke to me as though I was her little child. No respect at All! She used profanity and she called me names as though we were standing on a street corner. This is the second time I’ve seen this same young lady disrespect grown people. Her ego is out of control.

I spoke to the General Manager about it on the phone. She was no help at all. She never apologized for the employees behavior. She could clearly hear the employee still being disrespectful while she was on the phone. The General Manager was just being as rude and belittling as the the girl at the front desk. I wouldn’t be surprised if they’re related somehow.

And a manager wasn’t no where on the premises. We had to call her on the telephone. She left a 17 year old new trainee to run the gym. Not good Business practice in my opinion. I knew she was a trainee because her name tag said so. Which is strange because I seen working there for at least two months.

She also wears a black mask probably to conceal her identity, because she knows she’s a rude arrogant person.

Update: My wife just went up there and got conflicting information. This whole thing started because I scanned myself in. Which the young lady said wasn’t allowed, in seriously disrespectful rude language and tone. But she just told my wife she could scan herself in. This is crazy. My wife has the whole conversation on video as proof. It seems like she likes to try to control adult grown men. Because she was sweet as Pumkin Pie to my wife.

I’ve been a loyal customer of planet fitness for 10 yrs. I’ve worked out at many different locations and I have never been disrespected like this. These employees are NOT living up to Planet Fitness high standards or Brand! So...

Manager and some employees are much to sensitive about a weight dropping or if a person grunts. I totally understand the alarm, if this behavior is consistent. But when its "every time" a weight makes the slightest noise or person grunts. It becomes a bit irritating. After all this is a "gym". Today 6/8/2023 12:47 pm I called corporate to discuss this issue. But found out, that they are independently owned and I had to contact the owner. And I had to call that location obtain the information. At 12:51 I called the Good Hope location and spoke with the manger, who would not give me her boss's email address, unless I first told her my issue. I did just that, and after a short debate she gave me the email address. I did not get the opportunity to email her boss, before my shift ended and did as usual went directly to the gym. I arrived at about 2:50 pm the manger and another employee greeted me by telling me, that hey had attempted to have me barred from that location, (smiling) but it was upgraded to my membership being canceled. I asked why, and the employee stated, because I had cursed him out a few weeks prior, because he had confronted me about banging weights. (which never happened) He never approached me nor have I ever cursed at him or had a reason to curse at him. I then asked the manger, so the same day I call corporate, and then call you and ask for your boss's information you cancel my membership? She said, Yes, with a slight smile on her face and I left. For me, this is a clear class of...

I've been going to the Planet Fitness on Good Hope Road for a bit now, and honestly, it's been a really solid experience. The place is super clean, every time I walk in, I notice how tidy the floors and locker rooms are, which definitely makes a difference in how comfortable I feel working out there.

The staff is always friendly and quick to say hello, and I’ve seen them walking around wiping down equipment and checking in with members, which I appreciate. It makes it feel like they actually care about keeping the space nice and welcoming.

I have the Black Card membership, and the perks are worth it. I love hopping into the HydroMassage bed after a tough workout, definitely helps with soreness and just feels like a treat. The tanning and Total Body Enhancement are great bonuses too.

One thing to note: it’s definitely more focused on general fitness than heavy lifting. So if you’re looking for squat racks or Olympic bars, this isn’t the place. But if your goals are cardio, weight machines, and maintaining a routine in a no-judgment zone, it hits the mark.

Overall, this location does exactly what I need it to do, it's clean, welcoming, and open...