Olive Garden Italian Restaurant — Restaurant in Minot

We sent an undercover employee to this Olive Garden location. The report/feedback we received was spectacular. Congratulations to the Management & Staff of Olive Garden - Minot, ND.

Spotlight & Recognition Kylie - General Manager Cody - Manager Rebekah - Manager Rob - Manager

Our findings: People-Centered Leadership

The restaurant managers are approachable and treat everyone as valuable contributors to the restaurant’s success. They lead with respect and kindness, promoting a culture where every employee feels valued, from chefs and servers to dishwashers.

Hands-On and Supportive

In such a bustling restaurant, the managers aren’t afraid to roll up their sleeves and help out where needed. Whether it’s stepping in during a busy service or training new staff, they lead by example. This hands-on approach boosts team morale and fosters a sense of camaraderie.

Empowerment and Delegation

The managers trusts their team to make decisions and take ownership of their roles. By empowering employees, they encourage creativity and quick problem-solving, which are vital in a fast-paced environment. Delegating responsibilities, like letting senior staff train new hires or manage sections, which builds leadership within the team.

Focus on Customer Experience

The managers ensures that customer satisfaction is at the heart of every decision. They train staff to deliver excellent service and create a welcoming atmosphere. By addressing issues promptly and positively, they ensure that every guest leaves happy, even when challenges arise.

Clear Communication and Feedback

In a fast-paced environment like the Olive Garden - Minot ND, clear and timely communication is crucial. The managers hold regular briefings, ensures everyone is on the same page, and welcomes input from the team. Constructive feedback is given privately, while praise is shared openly, encouraging continuous improvement and high morale.

Adaptability and Calm Under Pressure

The managers remain calm under pressure, adapting quickly to changes like last-minute menu adjustments or staff shortages. Their composure sets the tone for the entire team, ensuring smooth operations even during peak times.

Employee Development and Recognition

Recognizing hard work and celebrating successes are key parts of their management style. The managers invests in training and development, helping staff build their skills, whether in customer service, culinary techniques, or leadership. Regular recognition, like employee-of-the-month awards or team dinners, boosts motivation and loyalty.

Team-Oriented Environment

The managers foster a team-oriented culture where collaboration and mutual respect are prioritized. By organizing team-building activities and encouraging open communication, they create a workplace where staff support one another, making the restaurant not just a place to work, but a community.

Consistency in Standards and Fairness

Consistency is crucial in delivering quality food and service. The managers ensure that standards are maintained, whether it’s in food preparation, cleanliness, or customer service. Fairness in scheduling, workload distribution, and conflict resolution also helps build trust and loyalty among staff.

This management style emphasizes a balance of strong leadership, employee empowerment, and a relentless focus on creating a positive guest experience. The result is a motivated team, loyal customers, and a...

Me and my husband just went there for our 30th anniversary and I can't stress how bad it was. It started out ok ordered drinks server brought back my drink had to ask for my husband's drink 3/4 of the way through our dinner. Ordered appetizers and dinner . brought the salad, full of onions, and 3 bread sticks, she asked if we wanted dipping sauce for the bread we said yes, got that when we where paying to leave. She brought our appitizer and dinner all at once, when did they start doing that? We ordered mozzarella sticks and mushrooms, got mushrooms and calamari. Everything was Luke warm if that. Husband had shrimp scampi, barley any sauce, asparagus was the bottom of the stalk and hard. I had chicken Alfredo so little sauce could barely tell there was any. When he did finally get his drink the outside of the glass was filthy. My husband still left her $5 tip because he feels bad for servers no matter what. Made a disappointing...

NEW UPDATE BELOW-Always great food and great service here.. The food is consistent same great taste and quality today or 3 months from now. They go the extra mile to make you feel at home. My server on this night was was Amber ..really professional and friendly and she knows her job. The manager was very friendly and checked in on us twice to make sure we were happy. I just love this OG.. I will be back again... As usual. 😊 UPDATE: I've noticed since going to this restaurant that the cleaning of the restrooms are not up to par. When go I always use the stall with the baby changing option. And everytime I've been back since I last made this review there's the EXACT splatter of poop in the SAME spot in the toilet bowl. Hopefully a manager sees this post and really does something about it. It makes me wonder if they really do clean...