Ross Dress for Less — Local services in Minot

Audited Verified Review (AVR)

Brief History Ross Stores, Inc., commonly known as Ross Dress for Less, was founded in 1982 in Pacifica, California, as an off-price retail chain offering discounted apparel, footwear, home decor, and accessories. The company grew from a single store to become the largest off-price retailer in the United States, operating 2,307 Ross Dress for Less stores and 276 dd’s DISCOUNTS stores across 33 U.S. states as of February 3, 2024. The Minot, ND location is one of these Ross Dress for Less stores,

NAICS Code Ross Stores operates under the NAICS Code 448140 – Family Clothing Stores.

Ownership Ross Stores, Inc. is a publicly traded company listed on the Nasdaq Global Select Market under the ticker symbol ROST. As such, it is owned by its shareholders, which include institutional investors, mutual funds, and individual investors. Major institutional shareholders as of recent data include Vanguard Group, BlackRock etc

Management Ross Stores, Inc. is led by a corporate executive team, with key figures including: • Barbara Rentler, Chief Executive Officer (CEO), who also co-chairs the Diversity, Equity, and Inclusion (DE&I) Steering Committee. • Michael Hartshorn, Chief Operating Officer (COO), co-chair of the DE&I Steering Committee. • Other senior executives oversee areas like finance, supply chain, and human resources, but specific names for these roles are not detailed in the provided sources. At the store level, the Minot, ND location is managed by a store manager, whose identity is not publicly disclosed in available

Economic Impact Ross Stores contributes significantly to the U.S. economy as the largest off-price retailer, with 2023 revenues of $20.4 billion and a gross margin of 39.1%. The Minot, ND store specifically supports the local economy through: • Job Creation: The store employs retail associates, stockroom staff, and management, contributing to local employment in Ward County. Exact employee numbers for Minot are unavailable, but company-wide, Ross employs approximately 108,000 full- and part-time associates. • Tax Revenue: Sales taxes from purchases and property taxes from the store’s physical location benefit Minot and North Dakota. • Consumer Savings: By offering discounted goods, the store attracts bargain shoppers, increasing local retail activity and potentially drawing customers from surrounding areas. However, the economic impact is tempered by competition with local retailers, as large chains like Ross can divert sales from smaller businesses.

Employment Company-wide, Ross Stores employs around 108,000 associates as of 2023, with roles ranging from retail associates to corporate staff. The Minot, ND store employs an estimated 15-30 associates based on typical staffing for a Ross Dress for Less location of average size (20,000-30,000 square feet). Roles include: • Retail Associates: Responsible for customer service, merchandising, and store maintenance. • Stockroom Associates: Handle inventory and lifting requirements (up to

Compliance Ross Stores demonstrates a commitment to compliance across several areas: • Supply Chain and Human Rights: Vendors must adhere to the Ross Vendor Code of Conduct, complying with local, state, federal, and international laws, including the Universal Declaration of Human Rights (UDHR) and International Labor Organization (ILO) standards. The company monitors compliance through partnerships with trade associations (e.g., National Retail Federation) and conducts annual investigations for conflict minerals under the Dodd-Frank

Reputation

Ross Stores enjoys a strong reputation as a leading off-price retailer, praised for its value-driven shopping experience. However, specific feedback for the Minot, ND location includes: • Positive Aspects: Customers appreciate the store’s affordable prices and variety of clothing and home goods, aligning with the company’s “treasure...

Extremely disappointed in customer service we received while in the store this evening. We are in town visiting family for Thanksgiving and despite knowing many stores were already closed for the holiday tomorrow, we needed to see about picking up something for a family member tonight if possible. Knowing the some Ross stores in the current city we live in are open later than 9pm, we immediately thought of them. We 1st checked Google for their hours and were in luck. Google showed the store was open until 11pm. We then headed there and arrived around 10:25pm. As we hurried to the door we double checked the store hours listed on the sign posted as we walked in and it also showed they were open until 11pm. Upon entering the store we went straight back towards the back of the store to find the section we needed. We were quickly looking for 1 item that would work and had only been in there a few minutes and an employee walked by the aisle we were in. She turned to us and directly said "Just so you know we are CLOSED" then turned and walked away. In confusion I glanced at my watch, which showed 10:33pm and then asked both my husband and daughter if I heard her correctly. They both agreed the employee said they "are closed" not that they "are closing soon" or anything simular to that which would have been absolutely acceptable and understandable. As we drove away, without what we came for, I debated posting a rating or just letting it go as I usually do. However, having worked retail over the holidays for multiple years, and managed employees in retail, I felt this needed to be shared in hopes employees are coached on how to better approach and address customers, because they way we were approached and addressed was extremly disappointing, and unwelcoming considering we were well with in the hours this...

Google shows closes at 9pm for Sunday. Sign on door shows 9pm close for Sunday. Get there at 840pm (I just got off work myself, hoping to grab something quickly), lights all on, employee at counter looking at their phone, doors locked.

Understandable if Google info is wrong. But your own sign says you are open.

Update: Feb 18th 2023, Saturday. Store front sign shows opens at 10am. Google says the same. Doors are locked, no entry. No other signage...