Baskin-Robbins — Restaurant in Miramar

It's a combination store with the Dunkin' Donuts. As such, it is smaller; you're only getting 16 flavors as opposed to the classic 31. That is, if there's even 16. A lot of the time, not all the slots in the front bar are filled with ice cream tubs as they should be. This is usually caused by several factors: one of which being that the ice creams are usually in too-high demand, and they run out fast. As well, the manager rarely orders enough of the popular flavors to last until the next delivery truck, which isn't always on schedule too. It's been several times that they ran out of the flavor of the month early on, and didn't have any more for the rest of the month. It's not uncommon for them to be out of simple vanilla and chocolate ice cream, even. So if you really want ice cream, the Publix next door is a more reliable source. As well, they rarely have the ingredients for some of the things on their menu. They usually do not have the ice cream flavors or toppings available for specific layered sundaes or Cappuccino Blasts, and bananas are common to run out too since banana desserts are usually in high demand. Since there's so many different Baskin flavors in total, it's not often that you'll find the ice cream you specifically want.

Normally, a Dunkin' Donuts has two employees working on the closing shift, which is 2 to 10 PM. But this is a combination of two stores; and there's still only two workers for those eight hours, for those two stores. As such, expect slow service a lot of the time, especially on busy weekends. They only use one of the three cash registers too, since it's a hassle to count that many registers at the end of the night. The store is understaffed by quite a bit, and the manager rarely hires unless it's a dire emergency because the store doesn't make enough money to support more workers than absolutely necessary. As a result, staff tends to be under a lot of pressure and stress. On a bad day, perhaps only one person will be working there for a bit, if their coworker doesn't feel like showing up. The training videos introduced to new workers don't cover the Baskin Robbins side either, so they likely won't know how to make a good number of things for quite a while. Management isn't always present, so they're rarely taught anything firsthand unless by a fellow coworker, in the moment when an item needs to be made. By the way, there's very few English speakers in that workforce, as the manager tends to hire those who speak Spanish just like her. Hope you understand Spanish, especially in the mornings.

Be very wary when it's not the winter season. At times, gnats and fruit flies can be a real problem in that store. Once in a blue moon I see them hanging out in the donut case, in extreme cases even infesting the coffee rolls, making them unable to be sold. They like finding their way into the ice cream bar too where they die in the corner, and on a particularly bad day, they've even been found in the jelly dispenser in the back. Quite an unholy sight. Once in a while, someone may carelessly leave the cover open for the sandwich station, letting some of the cheese slices' corners go dark and hard. A pity, because I really like that cheese otherwise.

Despite all this, as long as your favorite foods are available, it's still going to be good. The ice cream may be a bit too frozen at times, but it's still ice cream. The bacon sandwiches are still beautiful. The donuts stay fresh for a while (though they're only made in the morning to last the whole day, so once they're out, they're out). If there's no line, you can expect relatively good service. But the understaffed afternoons, lack of supplies, poor management, and fly problem will be sure to mess up someone's day at some point or another. There may not be much of a problem if you don't visit often or visit at just the right times, but the more you return, the more you'll realize the problems this establishment has. And don't even think about working here unless you're truly desperate.

This place needs serious...

The page forced me to give at least one star in order to make a review, but in reality it should be no stars.

The employee name Marcia was pretty hostile and unprofessional toward me and other costumers, after she put pineapple in my ice cream by mistake, I immediately told her that I can't eat pineapple because I'm allergic to the fruit, that's when she leaned forward over the counter and said "yes you can", I replied back Respectfully to her "sorry but I can't eat that", and she continue saying "yes you can...I know you can", she then smash the ice cream in the trash can, and start throwing stuff around in front of other costumers. She then prepared another ice cream with actitud and she don't give me the sale receipt. This event happens on 25 May 2017 at 6:19 PM. She deserve some sort of reprimand. I feel very offended because there was no reason for her to yell at me. I go to this store at least 3 times a week and this had never...

My dad, Fiancé and I walked in to this location because I wanted an ice cream cake for my birthday. I stood there by the counter waiting for one of the workers to pay attention to us. She told us that the other worker was for the Baskin Robbins and she only does Dunkin while she was scooping ice cream and the other worker was grabbing donuts…. We waited for the worker to assist us and she would walk past us and ignore us while continuing to grab donuts. She would not even look our way even with me standing at the cash register so we decided to leave and go to Publix. Very poor customer service and management at this location. Do not go here unless you are...