Dunkin' — Restaurant in Miramar

First of all it took me ten minutes to find the exact location I was at because I didn’t get a receipt.

So this morning I decided to take a chance even though I was slightly behind for work. I ordered through the drive thru. Problem 1 started they didn’t call back and verify my order, and no it’s not my job as the customer to remember to remind them of that.

I get to the front and she gives me my food and then stares and asks what I am missing. Rude. Check your ticket. I told her it was a medium hot pumpkin spice latte with almond milk, she passed me a large iced pumpkin spice. It’s wrong so she asks me to pull up so that they could remake my order (yeah don’t let me ruin your time).

So I’m in my car waiting.. and waiting.. cars behind me are moving. I’m like wow how long does this take? I’m really running late for work, so I decide to walk inside and lo and behold all of the employees are surrounding the drive thru window staring at a BABY. There was one person standing by the counter who seemed like she was to be going to the car but she was still talking. What’s worst is as soon as I walked in one of the employees turned and handed me my drink like “oh yeah here you go”.

So Manager, please go check your cameras around 8:07am Monday October 25 to watch your employees hanging around.

If I was late due to business or backed up orders, that would have been fine as it’s a chance I took. But because everyone wants to socialize? That’s not fair to...

I just wanted one donut before heading to work it is 5 o'clock in the afternoon the lobby is completely empty there is nobody here as soon as I walk in 3 cars pulled up in drive through and you guys took it to people one small Spanish lady in some black guy with glasses y'all took care of 3 customers through drive through before taking care of me I was acknowledged 5 times sorry for the wait be right with you sorry for the way be right with you sorry for the way be right with you 15 minutes went by 3 other customers are taken care of I just stood in the lobby waiting I even managed to download a file for work before you guys could even take my order horrible horrible horrible horrible service anyone that managed to get this far in my reading don't go inside go through drive through drive through is their number one priority they don't give a damn about the law be your number one priority is drive through you guys do not care about the lobby I assure you you put the lobby so far on the back burner in his a no important to take care of anyone standing in line in the lobby drive through customers will get 100 percent more attention and you will get your order 10 times faster than whoever's in the lobby do not go in the lobby do not go in the lobby do not go in the lobby this is a drive through location that is the only thing they care about is the...

Today I went for my free coffee (National Coffee Day) as I am a regular customer of this business (I love DD). The main door was closed because the few employees working were busy serving through the drive-through, so I started an online order (#182) with two pumpkin donuts. I had to go through the drive-in and then I told the employee about my order, which he was unable to find, maybe because of technical issues, but then I had to go to the website (because in the app, the order history was unavailable) and find the order, which is attached to this review. Even though I showed him the order, he was reluctant to serve it. And when I asked for my free coffee, he did not want to serve it "because it had to be in person" (how come if the doors were locked and you were serving through the drive-in?). That's how you treat a loyal customer? I was treated like if I was lying and didn't feel appreciated at all. Very...