Dunkin' — Restaurant in Mishawaka

Went to this location Sunday July 7th, 2024 at 8:53 AM. I ordered 6 glazed donuts and 6 glazed donuts with chocolate icing. There was some confusion during the ordering process. She thought I wanted chocolate donuts. We got it straightened out and as I was still at the speaker I could hear her yelling at a coworker because she still had her headset on. I pull up to the window and after paying and asking for the receipt she hands me my box. As I pull off I put it on the seat next to me it I notice it’s not closed and the tab is ripped. I stop in the parking lot to look at them. And one of the chocolate topped ones is on its side stuck to the front of the box. The chocolate is smashed on the box. I immediately go in and am greeted by someone asking what’s wrong. I said I’m pissed and asked who thought this was ok as I hand her the box. She apologized and said the girl who packed them was new. I’m sorry, I don’t care how new you are, you knew that wasn’t right. She made me a new box and had me look at them before closing the lid. As I was walking out the door she asked “are you happy now?” Wow! I’m not sure how I was supposed to take that. It sounded condescending. I won’t go back, the customer service sucks! I was so mad I forgot to...

Wow, where to begin

This location opened along my commute and I was a 3X a week customer for the last year! Each visit within the last 8 months progressively worsened. The fullness of my coffee decreased Significantly, the taste lessened, and after a 4 month hiatus to support the Starbucks just down the street, I returned today to find a store that didn’t even look open. The order taker was almost impossible to understand, and the product (Large cappuccino) received was only 1/2 full, nearly all foam, and an unusual odor and flavor was present. Best described as the smell of sanitizing liquid / soap used to clean the machines (Worked in food service before). This visit has me asking “Where is the franchise owner??”. Someone needs to take responsibility for this location as it’s very obvious that the level of quality here is far from even mediocre, and frankly i believe proper production procedures are being blatantly ignored due to ignorance and lack of accountability by the staff.

Franchise owner, Shut it down until you have the right staff in place before DUNKIN comes in and...

Just go to the Grape road location.

Honestly we were excited to get a Dunkin so close to our house but after every visit has not been a good one, we decided to just continue going to the grape road location. We got tired of all the donuts we order “not being available” or ordering the same drinks as my husband, yet we both end up with different ones. We decided to give this location another chance, except the same things happened again. We both ordered the same cold foam, yet they were both different. The customer service is lacking. Don’t get mad with customers coming back and telling you that you messed up their order. If you don’t want us coming back, do it correctly. At least one visit would be nice. Explains why it’s dead everyday. So we will not be back. Sucks because it’s 3 minutes away...