Taco Bell — Restaurant in Mission Viejo

For the record, after speaking to corporate, and a promise the District Manager would call me, never happened, looks like they dont care how badly this restaurant treats customers

Just say no. I went in and used the kiosk, saw a cash option and hit it. Then went to the counter. After 10 minutes a person asked my name and order, checked the machines and walked away.

After another 15 minutes I asked about my order, he asked if I ordered on the kiosk, I said yes, he said my order wasn't there. Turns out when you pay cash, you have to flag them down and pay immediately, or your order doesnt get started.

Would be nice if the Kiosk gave instructions for that, but, seriously, you asked about my order, wouldn't you ask then ?

When asked how long my order would be, was told don't know, we have a big order, do you want it or not. I asked for the managers name, had to ask 4 times, the guy just said I am the manager. I asked if he was the General Manager, he would only repeat I am the Manager, another multiple times of playing this game he gave his name as Jesus.

Next day I acalled in and asked the General Managers name, the lady answering asked me to hold. A lady came on and asked "Who is it".

Told her I dont know, I am asking the General Managers name, she repeated , "Who is it", well I still don't know that is why I am asking, finally she claimed to be the General Manager. I repeated what happened the previous night and she asked the Managers name, I told her Jesus.

She asked me what he looked like, so I asked, do you not know your Manager staff ?

So, according to her, "Jesus" gave me a fake name. So now, I have no clue if I ever spoke to any Manager in this location, or a bunch of fool employees playing games.

If this is how Taco Bell runs a company, no wonder the recent reviews are so bad, and if the GM actually reads this, you need to clean house, I get and understand it is rough to get a quality employee these days, but yours are a joke, my money will go elsewhere, and we have been coming to this location, without issues for...

Decided to order lunch from this location through the mobile. Was an accident as I meant to order from the one on Alton Pkwy but whatever. Got there and the drive through line was nearly wrapped around the building. Okay, no problem. I’ll go inside to grab my order. That was mistake number 2. Not only was it lunch time for the working folks but it was lunch for the high schoolers as well. Cool, whatever. I can ignore them. Wait in line, tell the cashier the situation and they said “it’s busy but we will get that for you as quick as we can.” Okay cool. Waited for THIRTY MINUTES for my order. There was a gentleman who walked in and placed an order roughly 10 minutes after I did and he got his order before my order was even started. Stepped up to the counter to see how much longer it would be and the cashier decided to catch an attitude with me. I’ve been in their shoes. I’ve worked fast food at peak times so I get it. They’re stressed and overworked but NEVER would I ever tell a customer that “it’s busy, you should have thought about that when you placed your order.” I just wanted my...

So I just had the worst customer service experience at this Taco Bell right now. I have come here before and hadn't received horrible service. Went in through drive-thru. Guy, Devin B, taking my order asked if I wanted to round up to the nearest dollar and I said no. He asked if I wanted sauce and I asked for the spiciest one. Drove away, got to my destination, and checked my receipt. Turns out, even though I said no to rounding up, the guy still charged it. To top it off, I didn't receive any sauce. I called and asked for a manager. I asked for his (managers) name and he said he did not need to give me that information. I informed him of my concern and he stated it was not his problem and he couldn't do anything about it. He said I could just return for the sauce. Will definately take this off my list as a place to get my lunch and I will definately not be recommending this...