Dunkin' — Restaurant in Mobile

I have a service dog who help me emotionally ptsd from past and she help me with medical reminders or if my about to pass out from a random drop in my blood sugar. Well I’ve been going through chemo and radiation therapy both of which I’ve been taking for a long time now. But im In the recovery stages now. Well lately I’ve been so thirsty and all the water from the sink and stuff taste funny to SAMi and I . I already have a rough living situation. I’m desperately trying to find a job so I can rent an apartment and they s provide no help in this town for those who may be struggling domestic violence and have been kept from working. Well I barely make it to Dunk in donuts and i about fainted! I felt like I couldn’t get to a bottle of water faster. And of course Sam was thirsty too! Well I sit down and chug and then the manager comes over and yells at me and says you can’t have dogs in here and I told her she was service and she said where is your papers. Well I don’t have Sams papers or anything I need because I’ve been key from getting them and I have disability that make it very hard for me to get the proper paperwork and equipment I’d need to walk around stress free. I got kinda annoyed but just said like I feel like I’m dying and I need help…well the MANAGER yells at me and says I’m calling the police and then says I’m about to pour boiling water on you! Like not only did the whole store gang up on me when I was sick and weak they called the police and the humiliated me in front of everybody. And then insulted me and kick us out for seriously no reason. I would NEVER talk that way to a customer. And I’ve been looking for a job can’t get one and she’s treating me!!! Ughhh. Im so frustrated and annoyed with everyone for being so mean to me but at the same time I need help!!!! I’ll prolly never go back to Dunkin though. This is the one on Spring Hill ave by the...

Me and my girlfriend had to work early out in Mobile so we pulled off the highway and waited for this Dunkin to open up. The store is supposed to open at 5 but the employees didn’t show up untill 457. We waited a bit to give them time to set up, and pulled around to the drive through by 503ish, when we got to the speaker the first thing the young woman said was “this store is still closed” in a very rude tone of voice. I responded, “ok when do you open?” She said “5:00 ‘our time’” again with a rude tone of voice, I look down at the clock in the car and it’s 506. So confused I ask her what time is it ‘her time’ she says “457”

After telling us ‘her time’ I figured it was only 3 minutes so I said “ok well we’ll just wait then” she responded with “ok back up off the speaker then” I didn’t understand her when she said it the first time, she was asking me to reverse my car away from the speaker so she wouldn’t have to hear us for 3 minutes until they opened? I asked “what was that?” And she responded shortly “back off the speaker”

We pulled off to the side and the truck waiting behind us pulled up to the window, it was definitely past 5 at this point no matter who’s time we were going by. And he backed off the speaker after a second as well. Apparently ‘her time’ still wasn’t opening time.

the way this particular dunkin operates is they entrust the operation of the store to two unprofessional, rude, young women. Who believe the world operates on their personal watch’s time.

We work out this way often, but it’s worth the extra 5 minute drive on our way to work to grab a latte from McDonald’s.

The attitude caught me and my girlfriend completely off guard. We hadn’t done or said anything rude and were only there to buy our first cup of coffee. It’s not our fault you can’t handle waking up to open the store at 5 without getting a...

The food and drinks were good. We were not told our total at the menu board. We were just told to drive around. She took what felt like an unreasonable amount of time to come and take our payment, then asked us to pull around in front of the door for our food and drinks. She must have done the same thing to the SUV behind us, because they pulled around (and instead of parking in a parking space in front of the door, stopped in the middle of the parking lot area blocking people exiting the drive thru, and me, parked in the space in front of the door). When my drinks were brought out, there was no whipped cream or drizzle over the top that usually makes me smile and would have probably kept me from caring that I just received under mediocre service, and was about to deal with a frustrating parking lot situation (queue the guy in the drive thru to start trying to come out at the same time I'm trying to back out of my space all the while, Miss Daisy was still parked in the middle blocking both of us). Ruined my morning. I won't be stopping at this location...