Jimmy John's — Restaurant in Moline

I have ordered numerous times, and they get busy, and things get forgotten. Ok, cool, it happens, right? Well, if it's repeated, you get frustrated.. right? So last time I asked the driver if he could go get it. He says no, you gotta do xyz...so of course already bad day I'm like Jesus Christ alright another thing on my millions of to do's. So I call in and ask them to remove the drink and the tip because it's always the same dang driver who forgets something. Because I have a tone of frustration, they ban me. Without my knowledge. Today I ordered, and I called twice because my order didn't show as delivered, but I got a survey like it had been. They say "oh we're busy." They'll be there. Second time, oh, we'll have to see what's going on with the system. 3rd time I'm told I'm banned for my behavior and get hung up on. So I go down and I'm like, what the heck? Why wouldn't you tell me. They claim to have voided my order, but it's there on the counter! Nowhere on the app or my bank does it show this. They claim I'm stealing call head person, and I'm like, so being frustrated is harassment? Did I get hostile or violent? Was there threatening from me? No. Then, because I'm trying to understand why I'm banned, they tell me to leave, or they'll call the cops. And someone in the background says "well a tone is rude." I've been in customer service, people are going to be frustrated - you can't help their frustration, but you can alleviate the problem as asked and go from there. But to ban everyone with a frustrated tone will lose you a lot...

On Wednesday, June 12, 2024. A catering order fell through with another restaurant and I wasn't made aware until 15 minutes before the delivery time. This was for a work event and I was responsible for feeding our visitors. I decided to try Jimmy John's and I couldn't have been happier with the results.

I gave the cashier a heads-up that I would be placing a catering order for a group of people and was under a time crunch. Before I had even picked which sandwiches to include in the party box, the manager and 2 other employees started grabbing loaves of bread, standing at the ready. They worked with me to pick out crowd-pleasing options and ensured that my order would feed 18 people. I was so impressed with their sense of urgency, customer service, and overall helpfulness.

You don't come across teams like this very often anymore. Their cohesiveness was evident as they seamlessly hustled to complete this last-minute catering order. Thank you SO much for your help. The day was saved and everyone was...

This isn’t the first time this has happened. I ordered Jimmy John’s at 10:37 and according to the app that is when the received the order. It is currently 11:41 and I am still waiting. My lunch break started at 11:15 and now I am not going to get to eat said sandwich because they took so long. I also called the store, 40 minutes after I placed my order and they said they were on their way, still nothing. At this point I feel like I should be refunded. When I called to get a refund, the lady on the phone basically yelled at me like it was my fault that she was alone and had a lot of orders and i was her last priority. Most logically businesses would apologize and offer a refund not offer to cancel my order. I am a teacher and will now not be able to eat my lunch until 3 and have nothing to drink either until then since they also forgot my drink when I finally received my order at 12:15.

If you don’t have the staff to make catering orders then maybe you...