Arby's — Restaurant in Moncks Corner

The service at the drive thru was very good. We asked about onion rings and were told they aren't making them anymore. The young lady at the drive thru gave us other options available, matcerello cheese sticks, curly fries and waffle sweet potato fries. We chose the waffle sweet potatoes and were quite satisfied with their taste and how hot and fresh they were. She asked us to pull forward to wait on the waffle fries and brought the bag to us and apologized for us having to wait (which truly wasn't a very long wait at all)!! She let us know that she gave us a large order of waffle fries instead of a medium order due to having to wait. I didn't get the young lady's name, but she is an asset to Arby's and should be recognized for a job well done. This was our first time coming to the Monk's Corner Arby's since we live on James Island and have never had service like this at the James Island location. Maybe this young lady could be used for training other locations on the importance of great service!! We visited around 7 p.m. and our total was $21.00 after rounding it out for a children's fund(?) if this helps figure out who the young lady was. It was Thursday, Sept. 10, 2020. Thank You for having...

Just went through drive thru and told the girl I had a coupon and she told me the wrong price. When I gave her the coupon she still gave me the wrong price. I asked her if she used the coupon and she said yes. I looked at the receipt and she did not use the coupon and lied to my face. I looked at the receipt after she shut the window. I waited and I said you didn't use the coupon and she said come inside and talk to my manager. I went in and he said what do you want your 20 cents back. He said the coupon was for $6.99 and I said no it was for 2 for 6.59 and he said no it wasn't, so you want 20 cent back making fun of me while employees watch. I said I just gave her the coupon, so look at it. He said she don't have it. How did she lose it in 10 seconds? They both lied about. Really it was the point they both...

Where do I begin......the fact that I ordered 2 of the Chicken Bacon Swiss Sandwhiches drove all the way back home cross the tailrace to find out, 1. there is NO, absolutely NO bacon on my Chicken BACON SWISS sandwich (like did you honestly forget or just to lazy and didnt feel like cooking bacon....for the place that sells bacon...smh)and 2. there is no CHEESE....AGAIN ITS IN THE NAME ITS FOOL PROOF... and 3. the Chicken , yes they actually remembered to put on the sandwich, was so burnt, like nearly inedible. Tried calling back 5 times over 10 minutes, no answer. So basically I paid $12.08 for 2 sandwiches that I had to come home and cook bacon and find cheese to put on the sandwich, smh. The audacity that the box says " You have the meats"...really...well all the meats sure aren't in...