Pizza Hut — Restaurant in Moncks Corner

I used to love this location. In fact I left a 5 star review a year ago (screenshot attached before I edited it now). I put an order in today at 5:47pm. The order was supposed to be ready in 20 minutes according to the app. I waited 1 hour and 15 minutes instead! They marked my order complete but it was not ready. I heard 3 others say theirs was marked ready as well but they were told they were still waiting on items so it actually wasn’t. Not sure if they were doing this to make themselves look good for corporate but it was completely inaccurate. Then once it was ready they never called my name. I kept hearing other names called and when some people would walk in and they would get their food right away. I started catching on that it was only black people getting their food after a while. I have never experienced something like this in my life. There were 4 others that had been waiting around like I was and they just so happen to be white. I hope I’m wrong but this certainly felt like racism and not a coincidence with the number of people getting their food that were black and the white ones not. I heard one family say they had been waiting for 2 hours.

In addition, my email receipt showed the total was $33.79. They tried to tell me I still owed $7. How would $7 magically not come off of my card? I checked my bank account and $33.79 was charged which matched my emailed receipt. I refused to pay the $7, which they let go easily. Seems very suspicious. I had also already left a tip on my original payment which I regret.

As I stood around my shoes were sticking to the floor which I never recalled in the past. This location has gone downhill significantly and this staff is very responsible. I didn’t recognize anyone from when I left my original review a year ago. I was so disgusted I didn’t even eat the food. Highly disappointed and will not be returning to...

Tried to order the same Pizza I have ordered many many times in the last five years, since we've lived here, the same way. I was told that they had a pattern they had to go by, that they could not vary from this pattern. I tried to explain that this was for an autistic child that would count how many pieces were on the pizza and to please don't make me cook after a pizza was delivered, to please please get it right. All we needed was a pizza with 10 pepperonis 10 pieces of green pepper and 10 pieces of onion . In the past they had always been quite accommodating and understanding. you could tell the manager was very unhappy about this and begin to tell me she had never heard of this. that they could not vary from their program I have lived in my home these many years and have had never had a pizza company tell me that they had a problem with this. when I said if it were inconvenient I would just order from somewhere else, she hung up on me. this is not what I consider Professional Service. I guess this is why the rating is what it is. very understandable. My pizza was ordered from one of your competitors on January 15th Sunday...

Told order would be ready at 5:20. When I arrived to the store the employees hadn’t even started making the order. They weren’t busy at all, just gossiping and standing in front of the make lines doing absolutely nothing. The person they had checking people out was in a managers uniform but had no clue what he was doing, no communication skills, and had a very dry personality. I worked for Pizza Hut in high school and feel like compared to what it was when I worked there it has become an absolute joke of a restaurant.

Towards the end of my very long wait at this location a young gentleman wearing a gold chain entered. He seemed to be the only able person working today so I do want to thank him for being able to handle customers properly. It is insane that a crew member was showing two managers how to do their tasks because they were unsure how to do things.

Took over 20 minutes past the estimated time to...