Wendy's — Restaurant in Moncks Corner

Dear Wendy’s Corporate Customer Care Team,

It truly pains me to write this, as Wendy’s has long been a trusted favorite for my family of six. However, after the events that transpired today at the Foxbank Plantation location, I regret to say that we will no longer be visiting this establishment.

While at the drive-thru, my mother observed the cashier swiping her credit card twice. After the initial swipe, she asked for the card back stating that she did not think the transaction went through. My mom immediately voiced her concern, asking that she not be charged twice. The cashier assured her that only one transaction would process. Later, upon reviewing her banking app, my mother discovered that two charges from Wendy’s had, in fact, been posted.

She promptly contacted the restaurant and was advised to return with her receipt to resolve the issue. When she arrived through an empty drive-thru lane she presented both her receipt and proof of the duplicate transaction from her banking app. Rather than acknowledging the clear evidence, she was informed that a formal bank statement would be required. When my mother explained that what she had shown should be sufficient, the manager escalated the situation unnecessarily by contacting the police.

Once law enforcement arrived, a refund was processed; however, the amount refunded exceeded what was owed, reflecting a clear lack of procedural understanding by the manager. To make matters worse, my mother was then informed that she would be placed on a no-trespass list despite being the wronged customer in this situation.

This experience was not only distressing but profoundly disappointing. The actions taken by the staff were inconsistent with the values of respect, integrity, and customer care that I have long associated with the Wendy’s brand.

I respectfully request that this matter be reviewed by corporate leadership and that appropriate corrective action be taken to ensure no other customer endures...

I went in to pick up an order that was made through Doordash for pickup that was stated to be completed between 11:25am -1130am. I arrived at at approximately 11:35am and showed the screenshot of the order.

They said that they gave the order to someone else that showed up 15mins early whom obviously didn't show proof order then stated that on their end it was checked off on the screen, but suggested me to call and cancel the order so a refund could be given by Doordash.

Doordash was called and the order was still open so, I told them that a refund was not going to be given.

The so-called manager got upset about giving a receipt for a new order for food they freely gave away and and stared in a harsh voice "I don't know why people don't just come an order their food."

Now, after the first 15-20mins. Instead of them making it over right away, I stood there as a line of people came in for lunch and watched them order, pay and receive their food.

The last lady in line said "I think y'all should fix his food first because he's been waiting for 30mins now!" I said "this doesn't make sense" the acting manager, who stayed in drive-thru the entire time since giving me the receipt had the audacity to say "I very been nice to you the entire time." The started cussing at me because I raised my voice so, I started cussing back out.

She's very inappropriate for the position of management and company in any shape and form and I say that because I've been there a few weeks ago for some one else, I said good morning to the couple that was there and she along with the never responded back and after two-three minutes I walked out because obviously they had other things to do other than...

This trip to Wendy’s in Moncks Corner had me feeling like I was in The Twilight Zone…

The cashier was either new or going through something because she was clearly somewhere else while taking orders. It happens. Not a huge deal…

They were busy so there was a wait, which didn’t sit well with another customer, who apparently voiced his displeasure to the manager. They got into a loud verbal argument and as the customer was leaving the building the manager told him she was calling her boyfriend to “beat his a$$”. At that point I felt like it should have been handled better by the manager, but it should have been done and over with…

Wrong. The manager continued to be very loud complaining about the customer. Following him outside to see what he was driving. Then she starts talking down on him saying he was “broke because he ordered the 4 for $4”.

Keep in mind I was sitting in the very back and could still make all this out—that’s how loud she was yelling about this. She spent our entire meal cussing and complaining about the customer.

After I finished my burger, I went to order a cookie. The manager was still going back and forth outside and when she came in she was on her phone and not helping with food/orders.

Your saving grace was T who was making orders and helping every way she could! If not for her I would be giving one star on everything for this place. T was nice and polite. She quickly fixed my two sandwiches that were made wrong the first time. AND she ended my (pretty long) wait for just a cookie with a smile! She deserves a raise AND recognition for her upstanding work ethic...