Subway — Restaurant in Monroe Township

I recently received a coupon flyer in the mail from Subway and decided to stop by for a sandwich, as it had been a long time since my last visit. I arrived at the store at 6:55 PM, bringing along the physical coupons with me, as I had been planning to redeem one for a footlong.

Right off the bat, the atmosphere felt unwelcoming. Despite there being two employees present — a middle-aged Indian man and a middle-aged Latina woman — neither greeted me or even acknowledged my presence with a smile. They remained silent and kept to themselves, which struck me as cold, but I tried not to let it bother me.

When I approached the counter, I asked if I could redeem one of the in-person coupons I brought. The woman told me that coupons weren’t accepted after 7 PM. I explained that I had arrived before 7 — it was 6:55 PM when I walked in — and asked if she could still honor the coupon. However, she didn’t come over to assist me until 7 PM, even though I was already standing at the counter, and by then she refused to redeem it. It felt really unfair.

She then said that only online coupons were accepted. So, I opened the Subway app to try using an online coupon instead. But as soon as I did, she abruptly changed her response and told me they wouldn’t accept the online coupon either unless I placed the order through the app. That made absolutely no sense — I was already standing in the store, ready to pay, and nowhere in the store or on the coupons (both paper and digital) was there any mention of these restrictions.

At that point, I just decided to pay full price for the footlong since I was already there — but even that was disappointing, because the sandwich wasn’t warm. I ended up having to reheat it when I got home.

The store wasn’t closing anytime soon either — it was only 7 PM and the posted hours said they were open until 8 or 8:30. I had plenty of time. Yet I left feeling extremely disappointed.

I had specifically chosen Subway over other sandwich shops because of the coupon, but the poor customer service and unclear, inconsistent policies completely ruined the experience. The staff were either silently disengaged or straight-up rude, and their communication was frustratingly contradictory.

Overall, I wouldn’t return to this location. The service was poor, the food was subpar, and the entire experience felt like a waste...

My last visit there was with a friend and we asked for the advertized special, as seen on television, 2 footlongs for $5.00 and were quickly told in a scolding manner that their store doesn't honor that because it's their store making it clear to us that she and the woman next to her were the owners not having to honor the tv advertisement.

We had our subs at full price, didn't make an issue of it there but would not have gone there had we known prior and haven't been back there since.

I was shocked to be so rudely spoken to especially by someone who owns the franchise in Monroe twp, NJ. Prior to this visit we had really enjoyed it there, but the attitude from the owners of this franchize changed it for us. I am more hesitant now to go back there and as of this review wouldn't recommend it. Of course, if we go back and the attitude changes for the positive I will edit my review.

I work for the public which can be difficult, it's challenging to say the least, however, you need to put your own feelings aside coming through as respectful as well as polite no matter the kind of day you are having, otherwise, you may lose customers. Perhaps one day I will be back there but it will be awhile as that visit left a bad taste...

I had a very disappointing experience at this Subway (4 Research Rd, Monroe, NJ). The employee, Nimisha, was extremely rude and unprofessional.

I walked in while on the phone confirming my friend’s order. When I asked her to wait a moment, she rolled her eyes. When I asked about bread options, she didn’t bother explaining and just pointed at the sign. While I was reading the choices to my friend, she left to assist other customers.

When I finally ordered a footlong veggie patty sub, well done, she made it with an obvious attitude like I was inconveniencing her. As I confirmed toppings with my friend, she impatiently told me to “step aside” in a rude tone so she could help someone else.

The entire interaction made me feel like she was doing me a favor rather than providing customer service. Very unprofessional behavior.

I strongly suggest that management provide customer service training to staff at this location. Customers should be treated with patience and respect, not with frustration and dismissiveness. Until that changes, I won’t be returning to...