Subway — Restaurant in Monroe

This is for the location at the intersection of Telegraph and W. Front Street. I went in and was the only customer in the store. I ordered a steak sub and noticed that the cambro container for the steak was nearly empty, and the pieces that were left didn't look great. So I got 1 1/4 scoop of steak on a footlong divided over two partly filled scoops. I mentioned it and was told that was all that came on it. No, it's two level scoops. I have worked at 4 Subway locations over a combined total of 6 years. You can't be scraping the bottom of a metal container for icy steak bits and end up having to level the scoop. Why were there multiple empty cambros on the line when there's no customers? People don't want to see that, and they don't want to eat it. The right thing to do is hear the order for steak and then excuse yourself to get a new container. They are a few steps away rotated and ready to go from the cooler. There were even workers in the back that could've grabbed it. $11 sub and you expect to get what you paid for instead of...

We visit this location often as we live 10 minutes away it’s convenient. We’ve had Civil the past two times each time absolutely zero customer service I wouldn’t give zero stars because the place is nice. We started off by walking in and greeting him with a hello and oh the store looks nice with all the Christmas decor without zero response. “Anything else’s” you to death and never has a smile on his face acts like subway is a literal civil duty. Honestly very uncomfortable and won’t be going to this location any longer. Not to mention I don’t get the slight but we were just there days ago and received two extra sauces and yet we asked for the same thing today and without explanation was told no and even asked if I could possibly pay for it. I’ve worked at fast food establishments and I know they’d rather make that fifty cents then not. Work on the customer service bud or find a...

Update Went back tonight to give them another shot. Was told when I walked in the door that they have NO BREAD. A sub shop with no bread. I’m not sure who (if anyone) manages this store as there seem to be only children who work here and obviously no one cares to plan, think ahead, etc. to ensure they have an essential ingredient to the product they are selling. So disappointing.

Original review: Was not greeted when we walked in. Waited for about five minutes before the girl came out from the back and said that they only had one piece of wheat bread left. That’s pretty odd and also something that should have been communicated when we walked in. My husband and I go here once a week and each time, the service gets worse and worse. Poorly managed to the point we will...