Independent Dairy Inc. — Restaurant in Monroe

I get that this is the premiere ice cream joint in Monroe - and yes, the ice cream’s good, especially because they have different dole whip flavors - but how can your drive-thru staff get something wrong every single time I go? I think I’ve been about eight times in total and every single time, without fail, either they forget my kids ice cream or they forget the sprinkles, or something’s the wrong size. And it’s fine! I get it, young kids’ first jobs, and I like to support local, but I’m writing this review because of the very the last time we went:

I order three cones, keep it simple, but oh could I get an extra little bowl on the side? “What?” Could I just get one of those little styrofoam bowls please? My daughter is pretty messy. “Okay pull forward.” I pull forward, get my order, but oh shoot I didn’t get the bowl. Excuse me, could I just get that bowl? “What?” Just a little extra styrofoam bowl - my daughter’s probably going to spill her ice cream so I just want to throw her cone in it.

And the look I got - you would have thought committed a federal crime in front of this girl. JUST A BOWL PLEASE. It’s not a hypothetical question, it’s not rhetorical, I’m not requesting you explain the mysteries of the universe to me, I just want a little styrofoam bowl so my four year old doesn’t spill ice cream in my car. So after this awkward exchange and some weird stares from other workers (this all seemed to go on for at least 5 minutes & felt like at least 30), I finally got my little extra disposable bowl. But yes, they also managed to forget my daughter’s sprinkles - but at that point it wasn’t worth any more wide-eyed, mouth-open staring.

2/5 - come for the dole whip, then stay away for feeling like you’re in a curb your...

The drive thru couldn’t take any longer. I was waiting 10 min for the person ahead of me to receive their order. While I’m ordering my own, the girl was very sassy and seemed as if she wasn’t pleased that we wanted a malt because “they’re not her favorite thing to make”????? Not sure on that one. I ordered a hot fudge sundae, asked for extra fudge bc i’m a chocoholic :) and they literally put 2 drizzles on it and it was essentially a cup of vanilla icecream- not pleased with the price i’m paying. While we’re waiting another 10 min for our order to be handed to us, I see the girls on their phone, laughing, no one really hard at work- with upset customers waiting in line. I’ll probably never be back, sad to see.

This visit was on 06/02/2024 at approx. 6:10pm- just in case the owner wants to retrain these girls who are loosing customers...

Well, I have been here about 15 times or so and today was disappointing. I normally always get the same thing and that is a small soft serve bowl with hot fudge added. They have all their toppings listed at 75 cents and the small soft serve bowl is 2.69. I get to the window and they argue with me and tell me that I am actually now getting a sundae and try to charge me 6$ for it. Its just not cool. How are you about to advertise that I am able to get a soft serve bowl and add hot fudge and then just argue with me about what it is at the window and upcharge it? Ohh, and the owner was right there and they're the ones to say that. I get that it is a "Sundae" but you guys literally are the ones to have it on your menu that I can order any additional topping to...