Warehouse No 1 Restaurant — Restaurant in Monroe

If I could give this restaurant a big fat 0 I would. First of all we had reservations tonight, July 25th at 7:15pm for my stepsons 19th birthday & also for his going away party into the Navy. We had made this reservation with specific instructions about being seated away from other people because my in-laws are elderly and they are very concerned about getting the coronavirus. The lady that my husband spoke with that took our reservations suggested that they had 3 separate tables in the back room because they rarely ever use those tables. We had a party of 10 people so we were going to let my in-laws sit at a table by themselves, my sister and brother in law at the other table and then myself, my husband, my stepdaughter, her boyfriend, another grandparent & the birthday boy at the other table. I heard my husband make this reservation as I was sitting beside him & he had the lady on speaker phone when he made the reservation which was about 4 days ago. The lady on the phone taking the reservation was very nice & acted like this was going to be no problem at all so she booked it for us. We told her that we would be bringing a cake & presents. When we arrived last night for our scheduled reservation my in-laws were sitting on the bench at the front of the restaurant scared to death because there were people walking all around them. They had been told that we had no reservation for the back room. When my husband and I arrived the manager met us at the front of the restaurant. She was extremely rude and told my husband and myself that there was no way anyone would have ever made a reservation in the back room especially on a weekend. She even took it further and called my husband a liar right to his face! Her name, by the way, was Hailey. She also told my husband that those back rooms go for between $500-$1000 per night. We were extremely upset and she did nothing to help us. She even told us to leave. Now here we were with an ice cream cake and birthday cards with upset family members and an upset son. She was literally the rudest person I have ever encountered in my entire life!! We will never go back to the warehouse ever again thanks to your horrible manager, Hailey!!! Then with a melting ice cream cake we took a chance and went over to Doe’s and explained our situation. They had us sitting in a private room with a table for 10 people within 15 minutes. We got wonderful service and the manager there was so incredibly nice and understanding. And by a strange coincidence we had the best waitress ever and her name was Hailey of all things!! If I were you I would never step into the warehouse ever! What horrible people they have there that do not care at all about serving people and honoring their word! I really hope the owner of the warehouse reads this.

Sundee...

Unpopular opinion maybe, but I think this place is totally overrated and way overpriced. I’ve been here three times now at the insistence of others and I’m just not impressed.

Food: This last time I upgraded my salad to a Caesar which added $5 and it was so totally lame. It was quite literally just Romain lettuce with shredded cheese on top and dressing. I should preface that I’m gluten free, so my options here are pretty limited- In the past I’ve ordered the salmon which was decent the first time, but so dry the second time that I didn’t waste the calories by eating it. I will say that the jalapeño grits were really good both times though. This last visit, I ordered the 6oz filet ($30 before the salad and side upgrades)and it was pretty decent. They nailed the medium rare cook temp and the flavor was great. I upgraded my side to the loaded baked potato- which wasn’t anything to write home about but I’m not sure how any restaurant makes this any better than another.

Regarding service, our waitress was friendly enough but we were with elderly people and they were all having a heck of a time trying to understand her because she was so soft spoken and she spoke very quickly. Ultimately she only spoke to me and I played translator for the table. Again, these were some old hard of hearing folks, so whatever, it happens.. but it was the fact that she acted put out and annoyed by it, She also didn’t bring the hush puppies until our meal came out. Speaking of the hush puppies.. I think is their replacement for bread at the start of a meal? I dunno, I’m from the north and these things still confuse me)

Atmosphere— eh… in my opinion, they have people crammed in there to a point where it really does take away from the experience. All three times I visited I was in a different part of the restaurant and all three times there were people crowding around the table trying to walk by, pushing up against your chair and servers with trays coming by right next to your face, and while they do have a live piano player - who’s actually pretty darn impressive- you can’t hear him play unless you are right by the hostess booth.

Okay, so I’ll break this down- if this was half the price, I’d be cool with the inconsistency in the quality of food and uncomfortable atmosphere, but for the price tag, the food and experience needs to be much better for me to walk away feeling...

Went with my wife for lunch just as special pick me up on the way to see her mother in ICU. We arrived and signed in was to 15 to 20 minute wait. A lady walked in after us about 5 minutes asked about how long the wait was and was told 15 to 20 minutes, the manager as the gentleman's jacket said went to seat her however she had to go park, and gather her other 2 guest dining with her. To which she did came back in and was seated. This was a downturn as it's sets the scene for first impressions are lasting. Once we got seated and our waiter finally came to take our drink order he was in a big hurry to the point I felt rushed. He took our drink order immediately followed with are you ready to order? We ordered and had to stop him to ask a question, as my wife was asking a question he just walked away quickly which to me was rude. Other wait staff brought our salads which mine was incorrect dressing spilled on it so I sent it back and the second was correct dressing with a bed if lettuce when the only thing I asked to not have was the tomatoes due to intestinal issues I can't eat them. Then other wait staff brought our meal, when we look at beverage service, I finish my tea sat there a few minutes a lady that was working the door and everywhere else asked if I had sweet tea and I said yes ma'am she said she would get some and come refill my glasses. Approximately 8 minutes later I did get a refill well a partial refill as he was running out in that pitcher and this was by a guy wearing a black jacket with manager on it. I finished my meal and oh we saw our waiter again, he filled our glasses asked if we wanted dessert, I said I did not. He popped the check on the table and was gone. My wife was eating still about halfway through her meal. Now yes I tend to eat fast thanks to 6 years in the Marine Corp with numerous combat missions, and 26 years in the oilfield. So to say I felt rushed isn't something trifle. I haven't even addressed the questions and his response that wasn't fitting. My whole thing is all in all this was a bad experience. We paid 46.52 for lunch for 2 the meal was ok not phenomenal or great nor what you would expect. My wife is always hounding me wanting to go here and eat but times never line up until this time, and now I believe you broke her and she won't...