McDonald's — Restaurant in Monrovia

I ordered from the drive through. I went to get my kids a happy meal as a treat. It had been a while so I figured, why not. I pulled in after running errands. The workers were rude and very short. They came out as irritated and didn't really communicate well. While ordering, the first worker asked the basic questions, but repeated "anything else?" in an unmistakably annoyed tone as he rushed us through. They were out of apples and chocolate milk. The lady at the payment window opened up the window and just repeated the total as she held out her hand without even looking at me. Then she tossed the card back in my hand and it almost fell on the floor outside of the car. Then she came back again and kind of tossed the food towards my hand where I almost dropped the drinks trying to hurry and grip them. Then that was it. She didn't say that's all, thank you for coming, nothing. I checked the bags to make sure the food was all there before driving off. Absolutely no customer service or people skills. It was unreal. Once my kids opened up their happy meals, the burgers were cold and a little hard around the edges of the crust. The fries were hot, but the tiny kids meal fry containers only had 5 fries on one and 6 fries in the other. I counted them. It was pretty empty. That's just ridiculous. I know a lot of places are shirt staffed, especially food places, but that was just an...

This morning, I had a concerning experience while dining at this restaurant for breakfast. As someone who has been a loyal McDonald’s customer for over 40 years, I was surprised and disappointed by how Asian customers were treated during my visit.

The store manager or supervisor, identifiable by a white shirt and yellow safety vest, interacted with customers in a noticeably inconsistent manner. While greeting other patrons with courtesy, he appeared dismissive and unkind toward several Asian customers. In one instance, I observed a senior Asian customer politely requesting a coffee refill. The manager responded curtly and demanded $0.50 for the refill. However, I witnessed several other customers receiving free refills without issue.

This incident stood out to me because it seemed inconsistent with McDonald’s values of diversity, inclusion, and respect. While this may be an isolated case, it raises concerns about whether similar behavior might occur elsewhere if left unaddressed.

I share this feedback with the hope that McDonald’s takes the appropriate steps to review this situation and ensure such experiences are not repeated. I remain optimistic that the company will continue to uphold the high standards of fairness and inclusivity that it is known for. Thank you for your attention to...

Great service! Yet it could be better. I bet if all the staff new thie history in detail it would add a whole other level of appeal to people and the overall experience. Especially sense the movie "The Founder" came out. People will have questions and want to hear what the workers have to say about the past when asked. To me, if a lady answered in detail the significance of this place, it would not only now be a piece of history I am standing in but it would also give a positive shot of energy into the moment. Plus it shows that they care about their job. When I asked about the history, I was told about 3 sentences and that was it. I really wanted to know why there is a "slash mark through the golden arches" plus the history that goes with it. But I was told this statement, on a non busy day I might add, "o, you can read the sign over there and that will tell you what your asking." Then I asked another question, and I was told again "the sign is over there with the history" and that was that. Amd there was two people in line and 5 people in the whole restaurant. Not busy at all!

what if I was someone high up in the company? I would have felt rather ignored.

But other than that it is very clean and they are very nice and I can tell they care about the food...