McDonald's — Restaurant in Montgomery

I understand McDonalds isn’t the best job and people can be nasty and rude at times. But one of my favorite things to do is stop at a McDonald’s with my girlfriend and get a hot caramel macchiato. The first time I went to this one in particular it was one of the best macchiatos I’d gotten. But then the employees decided to show their true nature. The machine is cleaning or broken. We don’t have caramel or one time they told me the whipped cream was out. I said I’ll take it without but oh no the machine just so happens to be down as well. (Cleaning) so I come back 45 min later because it’s right across the street from our office, what it’s cleaning again? But you said that 45 min ago. It’ll be 15 more min. So I say I’ll wait. I literally watched them pour coffe in a cup and add some whipped cream. Pitiful. I’ll say this. If you keep treating paying customers like this you gonna be out of a job. The McDonalds down the road is going to absorb your clients and thrive while you are broke and on unemployment. Same thing happened to Arby’s on Atlanta hwy. Do better people or go home and let the good workers...

Ive stopped by today on Feb. 12th to get breakfast for my mother and I. And her coffee had the cream already in it. And i thougjt when did they start doing this AND IN A PAMDEMIC... So the guy who brought our food i let him know. I don't know his name but he was exceptionally nice and he had dreads. Well i guess after he relayed the message to whomever in the store he came back out and said They said they didn't put cream in ur coffee. So i took the top off and to his amaze he could see it was full of cream. Now we didn't get cream so how did it get in there. Now my thing is u haven't gotten the coffee back to see that it was cream in there and instead of just apologizing and taking it back and fixing me another u rather debate the cause and call me a lie. Let me be clear im not into trickery and lying and trying to get stuff free. So know that because of the gentleman that was so nice and with the greatest smile is the only reason this store on South Blvd got a 4 is because of him. Because if not it would have been a 2 because i didn't like my integrity...

Food was brought to the table and Happy meals had no fries or apples. My husband went up to the counter to ask about it and was up there for several minutes waiting (our happy meals were put to the side and other customers were served fries before they fixed our happy meals). In the meantime another employee came into the play area and told me the lobby closed at 7:30 (it was 7:12 at the time she came in) and I said oh, the play area closes at 7:30? And she said no, the whole inside lobby area. And I said oh....and she just walked off. As we left we saw the posted hours on the door said the lobby was open til 11, so not sure why we were told to leave by 7:30. Employees were all very unpleasant and looked like they didn't want to be there. Was a shame because the play area was fun for the kids for the few minutes we were able to be inside but we were hoping to be able to stretch our legs a bit longer before getting back...