Bruegger's Bagels — Restaurant in Moon Township

I’m editing this because now I have read all the other reviews about the same lady yes she had pink hair and all the apologies.. DO NOT APOLOGIZE TO ME BRUGERS DO SOMETHING ABOUT IT YOURE LOSING CUSTOMERS BECAUSE IF THIS WOMAN WHO IS THE WORST REPRESENTATIVE OF YOUR COMPANY AND A MANAGER WHO IS ALLOWING HER TO RUIN PEOPLES ENTIRE DAY. Now if you would please read my review and re read the others and please do something about it. Get rid of her and I’ll go back and so will the other people on here complaining how many others have you lost that didn’t complain on here. The whole crew needs fired manager too

I HAD THE ABSOLUTE WORST CUSTOMER SERVICE EXPERIENCE EVER. THERE WAS A LINE OF PEOPLE AND WE WERE ALL IGNORED WHILE THEY MADE COFFEE YOU CAN SEE THE LADY WAS VERY ANGRY IM NOT SURE WHY BUT WHEN I ORDERED I ORDERED A TURKEY SAND. WHEN SHE WAS MAKING IT I APPROACHED THE COUNTER AND SAID DO YOU WANT ME TO TELL YOU WHAT I WANT ON IT? SHE SAID YOU SHOULD Have DONE THAT WHEN ORDERING I DIDNT KNOW THAT SHE NEVER ASKED ME WHAT I WANTED ON IT I ASSUMED ITS LIKE SUBWAY. SO I SAID I JUST WANT LETTUCE AND MAYO SHE SAID YOU HAVE TO PAY FOR THAT AND I LOOKED AT SIGN IT SAID 3 VEG FREE SO I ASSUMED I HAD TO PAY FOR THE MAYONNAISE I SAID DO I HAVE TO GET BACK IN THIS LINE SHE IGNORED ME SO I GOT BACK IN LINE 10 PEOPLE DEEP AND MADE IT TO THE COUNTER WHERE I TOLD THE MANAGER I NEED TO PAY FOR MAYO AND HE SAID MAYO IS NOT AN EXTRA CHARGE AND I EXPLAIN WHY I AM BACK IN LINE AND HE WAS RUDE WITH HIS TONE AND THEN I ASKED TO SPEAK TO A MANGER HE SAID HE WAS THE MANAGER AND I ASKED FOR DISTRICT MANAGER HE DIDNT RESPOND WROTE DOWN ON A PIECE OF PAPER MAYO AND LETTUCE AND HANDED IT TO THE LADY AND WALKED AWAY FROM ME WITH THE SAME GLOVES ON HE COLLECTED MONEY WITH HE RIPS MY SANDWICH AWAY FROM HER FINISHES MAKING IT AND HANDS IT TO ME. THE SANDWICH WAS WRONG IT WASNT EVEN THE ONE I ORDERED. I HAD PEOPLE STOP ME OUTSIDE AND SAY I CANT BELIEVE THEY TREAT CUSTOMERS THAT WAY. ILL NEVER GO...

There are not a lot of these shop's near where I live, and while in general "Bruegger's Bagels" is in my mind still the best at Bagels, to the point I wish they had a shop near "New Smyrna Beach, FL", this particular shop has a reputation for screwing things up, the last time I was there was to pick up an order my Mom had placed over the phone, but when I got there even though they had the order slip with the things we wanted on them, they didn't have what we ordered because they never put it aside even though we said when we would be there, and the manager was not in when I was there and all they could do was offer me 7 Bagels of the 1 flavor we ordered which was a total of 26 bagels 1 dozen of 1 flavor and another dozen of the 2nd flavor plus 2 salt bagels, so my Mom told me to express our disappointment with them (to put it mildly) especially since it takes us over 1/2 an hour to get there, and since this is at least the third time this has happened, so if you ask me they need to get their act together and also they should have given us a voucher for at least half off all of what we ordered for next time, if not one that would give us all of them for free, though the next time we went to this place they remembered us from last time and what happened and gave us the correct order plus 2 complimentary bagels and a 15% discount on the whole order, so at least they have redeemed themselves, at least partly for me if they want to completely do so the company must do as I asked above and open a shop in New Smyrna Beach,...

if i could give this place 0 stars i would.. this place is absolutely horrible. i have been coming here over the past few years and over this past year this place has just gotten horrible. the food is horrible, half of the time it’s burnt or made wrong. the food also takes forever to be made (20-40 minutes). the employees are also extremely rude. i placed a pickup order because i can no longer go in because everytime i am treated with horrible customer service. when i went in to pick up the order they said it hadn’t even been started yet and that they didn’t even have what i ordered (which i payed extra for) i asked for a refund for that bagel, they told me no. they then took extremely long to make the bagels and since i had to leave i said to just refund me the money so i can leave and they told me no. i went to the car and sent my son in to pick me up and he came back out extremely upset and uncomfortable because the employees were mocking and making fun of me. i am extremely unhappy and more so unhappy that they made my son feel that way. i will never...